topic Re: BT 4G Home Hub with Whole Home Mini wifi extenders issue in Mobile Broadband

BT 4G Home Hub with Whole Home Mini wifi extenders issue

penlanfeigan — Wed, 18 Jan 2023 11:19:02 GMT

Since my 4G Home Hub lost signal (later restored), my Whole Home Mini wifi extenders have refused to work. I have tried all the usual resets etc. Any suggestions please?

Re: BT 4G Home Hub with Whole Home Mini wifi extenders issue

Christopher_G — Wed, 18 Jan 2023 14:18:31 GMT

Hi @penlanfeigan

Welcome to the community.

Have you tried completely resetting up the WiFi extenders from scratch?

Chris

Re: BT 4G Home Hub with Whole Home Mini wifi extenders issue

penlanfeigan — Wed, 18 Jan 2023 14:24:15 GMT

Hi, Yes, ever since the initial problem (last Thursday week) I have been doing everything I can think of to get the extenders working - switch off/on, reset, factory reset, changing the extenders over etc. Nothing seems to work.

Re: BT 4G Home Hub with Whole Home Mini wifi extenders issue

Christopher_G — Wed, 18 Jan 2023 17:18:57 GMT

It might be worth having a chat with our Mobile Care team, @penlanfeigan.

Chris

Re: BT 4G Home Hub with Whole Home Mini wifi extenders issue

penlanfeigan — Wed, 18 Jan 2023 18:18:48 GMT

Thank you; I’ll give it a try.