topic Re: Forced "Change your 5GEE Router Wifi SSID and Password" otherwise no internet in Mobile Broadband

Forced "Change your 5GEE Router Wifi SSID and Password" otherwise no internet

Kristinai — Mon, 16 Jan 2023 20:59:18 GMT

Hi all,

I am having a problem with our 5GEE router.

Last week the internet stopped working and the message "change your 5GEE Router Wifi SSIS and Password" so I followed the instructions, the message went away and we got our internet back.

Today the same message has popped up - but this time even though I have changed the name and password 3 times each time I reconnect after changing it there is no difference - the message is still there and we dont have internet access.

Have restarted the router a few times

Getting desparate now as a few of us wfh and we need this sorted

Thanks in advance

Re: Forced "Change your 5GEE Router Wifi SSID and Password" otherwise no internet

EssexBoyEE — Mon, 16 Jan 2023 23:12:56 GMT

Are you still able to login into the Admin Area and view your settings?

Re: Forced "Change your 5GEE Router Wifi SSID and Password" otherwise no internet

Kristinai — Mon, 16 Jan 2023 23:22:28 GMT

Hi EssexBoyEE,

thanks for replying

yes I am able to go in and make changes

Re: Forced "Change your 5GEE Router Wifi SSID and Password" otherwise no internet

EssexBoyEE — Mon, 16 Jan 2023 23:54:27 GMT

OK, after login go to Status Page then Internet.

About a few lines down there should be something like Connected, click to disconnect wait about 10 seconds then click on Connect.

Re: Forced "Change your 5GEE Router Wifi SSID and Password" otherwise no internet

Kristinai — Mon, 16 Jan 2023 23:32:23 GMT

No joy unfortunately

When I arrived on the status page it already read “disconnected”

When I click ‘connect’ it just says “Connecting…” but nothing happens

Re: Forced "Change your 5GEE Router Wifi SSID and Password" otherwise no internet

EssexBoyEE — Mon, 16 Jan 2023 23:37:02 GMT

Can you send me or post up a Screenshot of the Status Page (the whole Page, to include the Signal Info) , delete any personal info like phone number or IMEI if not, just PM it to me.

Re: Forced "Change your 5GEE Router Wifi SSID and Password" otherwise no internet

Kristinai — Mon, 16 Jan 2023 23:40:21 GMT

Re: Forced "Change your 5GEE Router Wifi SSID and Password" otherwise no internet

EssexBoyEE — Mon, 16 Jan 2023 23:42:17 GMT

OK, need to wait now for the pic to be approved by a Mod or Admin.

Re: Forced "Change your 5GEE Router Wifi SSID and Password" otherwise no internet

EssexBoyEE — Mon, 16 Jan 2023 23:49:04 GMT

While we are waiting for Pic approval, if it stated Disconnected, hit Connect, wait around 10 seconds, then do a Hard Reboot (hard means doing a Power Button or Unplug then Power Back On).

Re: Forced "Change your 5GEE Router Wifi SSID and Password" otherwise no internet

XRaySpeX — Tue, 17 Jan 2023 04:04:08 GMT

Is there a Profile page? May we see it?

Is it on contract or PAYG?

Re: Forced "Change your 5GEE Router Wifi SSID and Password" otherwise no internet

EssexBoyEE — Tue, 17 Jan 2023 09:34:58 GMT

Looking at your Status Page, looks like the Radio Modem has failed to connect to the EE Network.

There is some stuff missing on the Page, up the top there should be some Fixed Icons, one or two should be Network Type (ie, 2G, 3G, 4G, No Network of Service etc) and a Signal Strength Bar Icon simular to a Phone one, can you tell me what there are indicating?

Out of interest how are you accessing the Admin Page? (Laptop, Phone?)

Could be that when you changed your Wifi SSIS and Password you maybe inadvertently changed something, so that's probably the best place to start.

I dont have one of these Routers at hand, so im going to see if I can find some info off the Web, I be back.

Chris.

Re: Forced "Change your 5GEE Router Wifi SSID and Password" otherwise no internet

Kristinai — Tue, 17 Jan 2023 09:28:43 GMT

Thanks Chris, that makes sense.

I've had to go into work to use the internet there so won't be able to provide further troubleshooting info until the evening.

I am accessing the Admin page on a laptop.

Really appreciate your efforts so far, thank you

Re: Forced "Change your 5GEE Router Wifi SSID and Password" otherwise no internet

EssexBoyEE — Tue, 17 Jan 2023 09:58:57 GMT

No worries, I managed to download a User Thingy for this now, so I'll have a bit more insight to the Set Up procedure that you probably went through, but may have to wing it a bit in the absence of a real Router, but I'm sure we will get there.

Couple of silly questions meanwhile, lets get them out of the way, assuming your EE Account is up to date and working, did you remove the Sim Card from the Device, if so put it back in correctly, right way round etc, just in case?, also, because I believe this is a Modem Signal issue, can you check the EE Coverage hasn't dropped in your location, ie, do you have another Phone or Device on EE where the Router is, or you can do a check online on the EE Coverage Checker and check the Location Status https://coverage.ee.co.uk/coverage/ee , extremely unlikely that the whole Network would drop without degrading first, that's why I asked the question about Network Icons (2G, 3G, 4G etc), but Im going to assume its going to say No Network or Service looking at the Status Page you Posted up.

Post back when your ready, if its after 4pm I will probably be a bit loose in responding but should be around a bit more later in the evening.

Chris.

Re: Forced "Change your 5GEE Router Wifi SSID and Password" otherwise no internet

Kristinai — Tue, 17 Jan 2023 21:48:53 GMT

Hi Chris,

You will be pleased to hear the issue has resolved itself.

Came home and the router was still showing 'No service' as it's status.

Did the hard refresh again and it's all gone back to normal - and we have working internet.

The yellow box with 'change your router SSID' is still showing but it seems that I can ignore this for now

Must have been a temporary coverage issue or something

Thanks once again for all your help

Re: Forced "Change your 5GEE Router Wifi SSID and Password" otherwise no internet

EssexBoyEE — Wed, 18 Jan 2023 00:24:04 GMT

That's great news, glad the Hard Reset suggestion worked for you, hope it behaves itself, should you find the Connection issue comes back to haunt you, post back on this same Thread and we can try some different Settings. Good luck with it all.

Regards Chris.

Re: Forced "Change your 5GEE Router Wifi SSID and Password" otherwise no internet

EssexBoyEE — Wed, 18 Jan 2023 15:50:41 GMT

Forgot to mention, your probably fined "The yellow box with 'change your router SSID' is still showing" will time out and disappear after a few Logins, but may reappear after a ReBoot. 😉

Re: Forced "Change your 5GEE Router Wifi SSID and Password" otherwise no internet

Nosmit — Mon, 18 Mar 2024 08:13:37 GMT

Hi, I've been having a similar issue for a long time.

Every couple of months, I get the same message and the only way to make anything work again is to hard reset, or actually change the router name and SSID passwords, as directed. If I hard reset, I just get the same message again within a day or so (what actually happens is that the service gradually degrades until I get the reset command again - so doubly annoying). We both work from home and take a lot of meetings via video and it just makes working impossible - so I have to change the passwords.

The problem with that is that I then have to go around changing the password on everything that's connected to the wifi as well - which causes all sorts of problems I won't bore you with here, but is particularly difficult with one appliance in particular.

I get that it's good practice to change your passwords and that - but this is driving me mad. Is there no way to simply turn this feature off? I'd rather pick really strong passwords and never worry about them again than keep choosing weaker passwords because I know I'll have to go around entering them manually on a bunch of other devices every time this happens.

As it stands - especially with the regularity of it just dropping out (we have to reset it several times a day, most days), it's the most expensive and least reliable internet I've ever had to endure.

Re: Forced "Change your 5GEE Router Wifi SSID and Password" otherwise no internet

XRaySpeX — Mon, 18 Mar 2024 09:09:12 GMT

@Nosmit : 4g mini SSID and password is similar for a diff mobile router.