topic Re: Intermitent internet in Mobile Broadband

Intermitent internet

Kinsey5156 — Mon, 26 Dec 2022 17:25:21 GMT

Hi over the past few weeks our internet has been dropping in and out. We keep getting texts saying there is a problem in our area and then other texts when it comes back on. This has been going on for at least three weeksand we are not getting told why. Trying to contact customer service has been difficult. We are in Shetland Any advice appreciated. Also does customer service have an elail or online chat which would make it easier to contact.

Re: Intermitent internet

Leanne_T — Tue, 27 Dec 2022 08:08:03 GMT

Hi @Kinsey5156

Thanks for coming here.

I'm sorry to hear you have had signal problems in the area.

If you would like further information, you would need to contact our tech gurus by calling 0800 079 8586 from any phone and they can get this looked into.

Leanne.

Re: Intermitent internet

bristolian — Fri, 30 Dec 2022 10:45:15 GMT

Do you have EE mobiles, and if so are they similarly affected?

Re: Intermitent internet

Kinsey5156 — Fri, 06 Jan 2023 21:19:36 GMT

Yes we have EE mobiles and they are affected like our mobile broadband.

Re: Intermitent internet

Leanne_T — Sat, 07 Jan 2023 08:37:52 GMT

Hi @Kinsey5156

Thanks for coming back to us.

If you would like further details on the issue in the area, please contact our tech gurus on 0800 079 8586 from any phone and they can get this looked into.

Leanne.