4G Router

Jesswelsh — Mon, 26 Dec 2022 10:12:21 GMT

Hi, I've been using a new 4G router for a few days and it worked well. However, I ran out of data yesterday morning and topped up online. Since then it hasn't worked properly - I can sometimes get the internet to work but never more than for 10 mins.
Only the battery light showing on the router.

Does anyone know how to fix this or a number I can call? When I call the general EE number I keep getting told that opening hours have changed due to festive period, but no info on what the hours are.

Very disappointed in the device!

Thanks so much in advance

Re: 4G Router

Northerner — Mon, 26 Dec 2022 11:05:58 GMT

Hi @Jesswelsh

Tried restarting the deevice?

Thanks

Re: 4G Router

XRaySpeX — Mon, 26 Dec 2022 11:20:30 GMT

What does texting AL to 150 from it fully report verbatim (it is free)?

Try calling CS on the Freephone no. (Opt 2) in my sig.

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4G Router

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