topic Re: Viewing my usage in Mobile Broadband

Viewing my usage

Papa_K — Thu, 08 Dec 2022 14:08:10 GMT

Been getting this message for months. Any idea what’s wrong EE?

Re: Viewing my usage

James_B — Thu, 08 Dec 2022 16:02:52 GMT

Hi @Papa_K,

Welcome to the EE Community. 🙂

Please get in touch with our Technical Support Team to report this issue.

They'll be happy to help. 🙂

James

Re: Viewing my usage

Papa_K — Thu, 08 Dec 2022 16:19:29 GMT

…and this is what you get. Less than helpful.

Re: Viewing my usage

James_B — Thu, 08 Dec 2022 16:30:41 GMT

Hi @Papa_K,

If live chat isn't currently available, I'd recommend trying again later or contacting Technical Support via telephone.

I'm sorry for any inconvenience this causes.

James

Re: Viewing my usage

XRaySpeX — Thu, 08 Dec 2022 18:23:41 GMT

Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see data & credit status. Make sure you use HTTP:, not HTTPS: & do it under IE, FF or Samsung Internet not Chrome or any browser that forces HTTPS:.

Re: Viewing my usage

Papa_K — Thu, 08 Dec 2022 18:43:37 GMT

Thanks for the reply. A bit of background… the data sim is installed in the latest iPad Mini. Opening the EE app on the iPad constantly results in the screenshot provided with the op. There is no separate 4G router in use.

Re: Viewing my usage

XRaySpeX — Thu, 08 Dec 2022 18:46:50 GMT

Then do it directly on the iPad.

Re: Viewing my usage

Papa_K — Thu, 08 Dec 2022 19:07:48 GMT

Yes, I have done as a work around but guess what… it doesn’t work either! Reinforces the question: why provide the option in app if it doesn’t work?

Re: Viewing my usage

XRaySpeX — Thu, 08 Dec 2022 19:52:57 GMT

Did it come up as "Forbidden"? If so, that's the whole idea behind HTTP: to get over a bug in it with HTTPS:.

Re: Viewing my usage

354- — Thu, 08 Dec 2022 20:40:04 GMT

@Papa_K - What happens when you tap/touch into the "Plans & subscriptions" button?

Re: Viewing my usage

Papa_K — Thu, 08 Dec 2022 21:18:03 GMT

Nothing at all!

Re: Viewing my usage

Papa_K — Fri, 09 Dec 2022 11:14:46 GMT

No, it's not an http/https issue.