topic Re: Roaming not working in Mobile Broadband

Roaming not working

Volodymyr1 — Tue, 29 Nov 2022 15:50:18 GMT

Good day , ive got a problem with my EE . Five days ago i had pack , but i cant use data, even i have signal 4g. Also i cannot call or text messages to 150

Re: Roaming not working

XRaySpeX — Tue, 29 Nov 2022 16:15:47 GMT

Where are you?

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: Roaming not working

Volodymyr1 — Tue, 29 Nov 2022 16:28:42 GMT

I cant sent message to 150 just even to check balance. And I already tro call to this numbers and there was this number is cant reply

Re: Roaming not working

XRaySpeX — Tue, 29 Nov 2022 16:46:04 GMT

Where are you?

Why can't you text 150?

Re: Roaming not working

Volodymyr1 — Tue, 29 Nov 2022 16:47:23 GMT

Now im in Netherlands in Rotterdam

Re: Roaming not working

James_B — Tue, 29 Nov 2022 18:59:52 GMT

Hi @Volodymyr1,

Is it a new SIM card?

Has it ever been used on the EE network in the UK?

James

Re: Roaming not working

Volodymyr1 — Tue, 29 Nov 2022 20:20:54 GMT

Yes its new, and nevef used in uk . But why its activated my data pack?

Re: Roaming not working

XRaySpeX — Tue, 29 Nov 2022 21:40:01 GMT

The pack is just a plan on your a/c but you are unable to use it as you stated in your OP. For this reason ...

You didn't use that PAYG SIM for making calls or texts in UK before you left to go abroad. EE PAYG SIMs need 1st activating on EE's home UK network. As it wasn't you can't now use it until you return to UK.