topic Re: Mobile internet speed drops drastically! in Mobile Broadband

Mobile internet speed drops drastically!

szeryff — Mon, 28 Nov 2022 08:16:50 GMT

From few days I can connect only to band 3 on 4g type of connection and on 5g b3 +n28 which is slower always than 4g, instead b1 b3 and b7 so from 90mb connection it's dropped to 6mb, can't watch world cup online 😞 anymore or play on pc online my postcode is XXXXXXX ( signal for outdoor is ok but there's no indoor signal/ and what is best thing there's no signal of 4g at all when I check coverage status...??) Have 5g ee router and 4 months of contract left. Internet speed test and status of my router connection in attachment.

[Mod edit: Please do not share your postcode in this public forum. Thanks]

Re: Mobile internet speed drops drastically!

James_B — Mon, 28 Nov 2022 08:19:20 GMT

Hi @szeryff,

Are any problems reported if you select the 'check status' option on the coverage checker?

James

Re: Mobile internet speed drops drastically!

szeryff — Mon, 28 Nov 2022 08:24:39 GMT

No, nothing

Re: Mobile internet speed drops drastically!

James_B — Mon, 28 Nov 2022 08:25:55 GMT

Thanks @szeryff

Please use the 'report a problem' button so our network team can investigate.

James