topic Re: Error 403 forbidden - cannot add data in Mobile Broadband

Error 403 forbidden - cannot add data

Jackyg — Thu, 24 Nov 2022 15:55:13 GMT

This error has been reported a number of times now. I have credit on my account but cannot add a data package via 4g mobile broadband - I have been unable to use this service for a month. I've tried clearing cache, cookies and all the other suggestions you've made to others - nothing works. I cannot revert to an old browser that doesn't use Https as I want the security. Do not refer me to your mobile care team. PLEASE JUST FIX THIS before all of your customers with this issue move to alternative suppliers.

Re: Error 403 forbidden - cannot add data

Christopher_G — Thu, 24 Nov 2022 18:06:44 GMT

Are you able to add one through your My EE account, @Jackyg?
Chris

Re: Error 403 forbidden - cannot add data

Jackyg — Thu, 24 Nov 2022 18:14:47 GMT

No, I've tried via my ee account, on 2 different laptops and 2 different phones. I've tried Edge and Chrome. Nothing works!! It was fine until about a month ago but now I can add credit to my account on myee (using a different network) - there is plenty there - but I can't add a data package so have been unable to connect at all.

Re: Error 403 forbidden - cannot add data

Chris_B — Thu, 24 Nov 2022 18:30:05 GMT

@Jackyg Are you logging in to your account via THIS

or are you trying to use

http://add-on.ee.co.uk/status

Re: Error 403 forbidden - cannot add data

Jackyg — Thu, 24 Nov 2022 18:32:41 GMT

As I've run out of data I can't log into my account at all via the ee mobile therefore I can't add data. I can see the credit via a different network.

Re: Error 403 forbidden - cannot add data

Jackyg — Thu, 24 Nov 2022 18:41:26 GMT

Thank you Chris - I just tried the link you suggested and that didn't work either. It takes me to my account if I'm on a different network (bt hotspot) but still forbidden via the ee mobile device

Re: Error 403 forbidden - cannot add data

XRaySpeX — Fri, 25 Nov 2022 00:04:26 GMT

Look at http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what data add-ons are available. Make sure you use HTTP:, not HTTPS: & do it under IE, FF or Samsung Internet not Chrome or any browser that forces HTTPS:.

Re: Error 403 forbidden - cannot add data

Jackyg — Fri, 25 Nov 2022 04:57:06 GMT

Thank you very much for that suggestion. However I no longer have IE etc on my device only Edge and Chrome - I am reluctant to use anything that does not force https for security reasons with credit card numbers etc. I was able to add data using Edge perfectly well until a month ago so I think this is just EE software not keeping up up with browser updates?

Re: Error 403 forbidden - cannot add data

Johnojonto21 — Fri, 25 Nov 2022 17:56:50 GMT

What happens if you have no internet connection This is what people are trying to say........🤪🤪🤪

Re: Error 403 forbidden - cannot add data

XRaySpeX — Fri, 25 Nov 2022 16:30:02 GMT

But, @Johnojonto21 , you do have a Net connection if you are arriving at "Forbidden".

Re: Error 403 forbidden - cannot add data

Johnojonto21 — Fri, 25 Nov 2022 17:56:01 GMT

It's not the customers fault the problem is EEs, not setting the correct permissions on the links etc.. It's been like this since August for some people including me...

Re: Error 403 forbidden - cannot add data

Jackyg — Fri, 25 Nov 2022 17:05:24 GMT

I agree! The EE pay as you go works for me - we it did until they messed it up?

Re: Error 403 forbidden - cannot add data

Jackyg — Fri, 25 Nov 2022 17:20:16 GMT

Yes, it's true we get a connection but then as we can't add a data package we can't go further than the forbidden page! When it worked, as you ran out of data you could connect to the EE add data page but nowhere else. Now we can't get that far.

Re: Error 403 forbidden - cannot add data

Jackyg — Fri, 25 Nov 2022 17:26:55 GMT

Hi Christopher, I've tried the suggestions other customers have kindly made and I still can't add a data package. I have no interest in getting a monthly contract for this if your technical team are unable to fix this quickly then I will withdraw the credit I have on my account and find an alternative supplier - it's not something I want to do as the EE pay as go suited my needs until it stopped working 4 weeks ago. Please advise if your team intend to fix this or not.

Re: Error 403 forbidden - cannot add data

XRaySpeX — Fri, 25 Nov 2022 17:28:43 GMT

PAYG credit is not refundable. Spend it 1st.

Re: Error 403 forbidden - cannot add data

Jackyg — Fri, 25 Nov 2022 17:36:23 GMT

Oh ok, thanks. I'd love to spend it - if only they'd let me buy a data package!!

Re: Error 403 forbidden - cannot add data

Jackyg — Sat, 26 Nov 2022 00:27:49 GMT

I've just received this message below from EE: No I have not had a solution! I have credit on my account and for last month I've been unable to add a data package. I look forward to a member of the EE team resolving this quickly - I am not your only customer with this issue!!

From EE:I

f someone's reply was so helpful that it solved your issue, tap the 'solution' button. This helps others with the same query find the correct answer.And, it'll make the person who helped you feel appreciated!If you didn't find the perfect answer, please post a comment to let us know. It's likely that other customers, such as our Community Stars, will help you out. If they can't help, a member of the EE Community Team will.

Re: Error 403 forbidden - cannot add data

XRaySpeX — Sat, 26 Nov 2022 00:34:49 GMT

That's an auto msg from the Community sent to all OPs a few days after they started a thread. It is just inviting you to show your appreciation for any help, if any, you may have received from here.

Re: Error 403 forbidden - cannot add data

Jackyg — Sat, 26 Nov 2022 00:41:37 GMT

Yes, thank you, I realised that. I do really appreciate the suggestions that you and others have made. It's just frustrating that the auto-reply says the EE team will help - it seems the solution is in their hands and to date nothing has been done.

Re: Error 403 forbidden - cannot add data

Leanne_T — Sat, 26 Nov 2022 07:23:40 GMT

Hi @Johnojonto21

Are you trying to purchase data?

Leanne.