topic Re: What is 4GEE home unlimited and how can I improve it? in Mobile Broadband

What is 4GEE home unlimited and how can I improve it?

vhardy — Fri, 25 Nov 2022 12:33:12 GMT

TV goes blurry and freezes...we do not have fibre broadband in this area so we're offered the above, which we have had for a year.

All neighbours have Virgin...is this the only option for us? Anyway I can boost it, folks?

Thanks

Re: What is 4GEE home unlimited and how can I improve it?

XRaySpeX — Fri, 25 Nov 2022 12:40:33 GMT

@vhardy : Try a speedtest here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

Re: What is 4GEE home unlimited and how can I improve it?

vhardy — Fri, 25 Nov 2022 12:47:40 GMT

Thank you

https://www.thinkbroadband.com/speedtest/1669380137369416755

Re: What is 4GEE home unlimited and how can I improve it?

XRaySpeX — Fri, 25 Nov 2022 13:00:26 GMT

That's slow! How does that compare with the Coverage Checker at your location?

Re: What is 4GEE home unlimited and how can I improve it?

vhardy — Fri, 25 Nov 2022 13:18:12 GMT

'You'll get excellent coverage indoors and outdoors on your iPhone 13'

Fine until this week...any chance it's to do with the football??

Re: What is 4GEE home unlimited and how can I improve it?

James_B — Fri, 25 Nov 2022 13:40:47 GMT

Have you tried the 'check status' option @vhardy?

James

Re: What is 4GEE home unlimited and how can I improve it?

vhardy — Fri, 25 Nov 2022 13:47:41 GMT

Where can I find the status option, please?

Re: What is 4GEE home unlimited and how can I improve it?

James_B — Fri, 25 Nov 2022 13:49:56 GMT

Hi @vhardy,

It's just next the check coverage option at EE Coverage & Network Status Checker.

If it doesn't see any issues, there is an option to report a problem.

Hope his helps. 🙂

James

Re: What is 4GEE home unlimited and how can I improve it?

vhardy — Fri, 25 Nov 2022 13:50:41 GMT

Oh just found it:

No problems here...

"Network should be fine here. If you're having problems, flag it up and we'll investigate. Problems reported in the last hour may not appear straight away."

Re: What is 4GEE home unlimited and how can I improve it?

James_B — Fri, 25 Nov 2022 13:58:32 GMT

Please report an issue @vhardy and our network team will take a look at it for you.

Thanks 🙂

James

Re: What is 4GEE home unlimited and how can I improve it?

vhardy — Sat, 30 Dec 2023 11:44:50 GMT

Hello. I think I need to close this account. We have had no broadband or TV for over a month now. I intend to cancel my standing order and will have to go with Virgin, I think.

Shame. I will miss Sky Atlantic!