topic Re: EE 4g/5g won’t allow echo to connect in Mobile Broadband

EE 4g/5g won’t allow echo to connect

Djfordgb — Sat, 19 Nov 2022 18:58:56 GMT

I have 4 amazing echos all of which will not connect via EE mobile data however using the same router will connect via 3 mobile data.

everything else connects and works fine including Amazon echo show and Amazon fire sticks.

Re: EE 4g/5g won’t allow echo to connect

aido91 — Sat, 19 Nov 2022 11:39:45 GMT

Hi I can confirm I have the same issues, just bought EE unlimited data sim card and my home monitoring cameras and even built in Alexa can't get internet access. Laptops,phone and tv get internet. When I insert my old simm (there mobile) everything works fine. Seems to be EEs network settings issue.

Re: EE 4g/5g won’t allow echo to connect

WS1995 — Sat, 19 Nov 2022 14:40:21 GMT

@aido91 So when you insert your Three mobile SIM it just works straight away without any setup?

Seems very odd that an EE SIM would cause issues given it's basically the same thing, just a different network provider.

Re: EE 4g/5g won’t allow echo to connect

aido91 — Sun, 20 Nov 2022 08:27:34 GMT

just jumped to ee and I have the same issue, its not from the device or dhcp settings is someting related to EE, hope the problem will be flaged up and sorted soon.

Re: EE 4g/5g won’t allow echo to connect

James_B — Sun, 20 Nov 2022 09:55:32 GMT

Hi @Djfordgb,

Welcome to the EE Community. 🙂

It's unusual that some of your Amazon devices will connect, but not others. Have you reached out to Amazon Support?

James

Re: EE 4g/5g won’t allow echo to connect

aido91 — Sun, 20 Nov 2022 10:11:05 GMT

In my case, I have only one Amazon device and it can't connect, also my home monitoring cameras can't connect to internet. Tried on different 4g routers and it's still same issue. When I try with non EE card everything works.

Re: EE 4g/5g won’t allow echo to connect

aido91 — Sun, 20 Nov 2022 11:05:55 GMT

Looks like that's a common problem with EE sim cards, many people complaining about similar issue ( me aswell) - trying to connect device to 4/5G EE router hope solution will be find soon.