topic Re: RGISTRATION in Mobile Broadband

RGISTRATION

TB88 — Wed, 05 Oct 2022 13:45:03 GMT

When trying to register my mobile broadband, when section 3 asks for number, I type in and press confirm and everytime it tells me this number already has a registered account, and it will not let me go any further.

Re: RGISTRATION

XRaySpeX — Wed, 05 Oct 2022 14:41:44 GMT

Had you used this same SIM previously in a mobile phone and registered it to MyEE then?

Re: RGISTRATION

XRaySpeX — Wed, 05 Oct 2022 14:54:33 GMT

It's mobile numbers not devices that MyEE registers. So it can equally well be used for your mobile router.

Re: RGISTRATION

TB88 — Sat, 19 Nov 2022 23:38:54 GMT

When registering my Pay and go broadband, when after entering my number, it say, s an account already exists for this number, but it does not, and it will not let me go any further, can anyone help?

Thank,s.

Re: RGISTRATION

James_B — Sun, 20 Nov 2022 11:11:14 GMT

Hi @TB88,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care to remove any old My EE account for this number.

They'll be happy to help.

James