topic Re: data used too quickly in Mobile Broadband

data used too quickly

DavidSmith — Sun, 20 Nov 2022 09:03:42 GMT

Over the last few days my mobile data has been used at a much faster than normal rate. Before you ask, my browsing habits have not changed at all and wi-fi assist is turned off.

So please do not give me the usual "have any of your browsing habits changed?" response that you give to others as standard.

As an ee customer I ask two things of you

1. That you nullify this problem and 2. That you refund me for this months bill.

If you fail to do both if these I will switch provider to Smarty, who offer a more valuable deal than ee anyhow, even apart from this issue that multiple people seem to have with ee

Re: data used too quickly

Chris_B — Sun, 20 Nov 2022 10:28:50 GMT

@DavidSmith As this is a public forum not customer services your request for a refund will not happen. Your request for this to be nullified again will not result in anything as again this is a public forum that has no access to your account to see what’s happening with your data allowance.

What has Wi-Fi asset got to do with mobile broadband? Is a phone feature on the iPhone

Re: data used too quickly

James_B — Sun, 20 Nov 2022 12:04:03 GMT

Hi @DavidSmith,

Welcome back to the community. 🙂

Have you checked the data breakdown by app in your settings to see where your data has been used?

James