topic Re: EE. Down again in Dymchurch in Mobile Broadband

EE. Down again in Dymchurch

Crystaltips61 — Tue, 15 Nov 2022 21:03:44 GMT

Been down for half of October up for a week and now down again since Sunday

Re: EE. Down again in Dymchurch

James_B — Wed, 16 Nov 2022 09:12:58 GMT

Hi @Crystaltips61,

Welcome to the EE Community. 🙂

What does the Network Status Checker report for your area?

James

Re: EE. Down again in Dymchurch

Crystaltips61 — Wed, 16 Nov 2022 19:29:09 GMT

Still says service problem in TN29, been like that for a month

Re: EE. Down again in Dymchurch

bristolian — Wed, 16 Nov 2022 20:17:23 GMT

I'd recommend using the "keep me posted" link for updates - it's possible there's an underlying problem here that is taking longer to properly rectify.

Re: EE. Down again in Dymchurch

Crystaltips61 — Thu, 17 Nov 2022 20:46:47 GMT

Done that, get emails saying its taking longer than expected - any chance you can find out what is actually going on and the likely date to be fixed?

Thanks

Re: EE. Down again in Dymchurch

bristolian — Thu, 17 Nov 2022 21:05:24 GMT

All network faults are rectified as quickly as possible, if you want further info you can call EE C/S on 150 and they may be able to look at the fault ticket.

It's quite likely that 95% of the updates on the ticket will be of no interest to 95% of customers, though!