topic Re: Rubbish mini 4g mobile router in Mobile Broadband

Rubbish mini 4g mobile router

Phil071 — Thu, 10 Nov 2022 19:23:04 GMT

Since I got this it initially worked just okay despite the EE people saying it can handle up to 10 WiFi units. But now on a daily basis I cannot stream a thing as it just rubbish constantly having to reset it and supposedly up to 20mbps absolute joke as nowhere near and feel conned by EE as is just no good. Any suggestions please as I am paying for something which clearly doesn't work

Re: Rubbish mini 4g mobile router

Leanne_T — Fri, 11 Nov 2022 08:29:37 GMT

Hi @Phil071

Thanks for coming back to the community.

Have you checked the EE Coverage & Network Status Checker to see if there are any outages for your area?

If you select 'Check status' this will show any reported problems.

Leanne.

Re: Rubbish mini 4g mobile router

Phil071 — Fri, 11 Nov 2022 11:13:15 GMT

Yes I have checked for outages and there are none as this happens on a
daily basis

But thanks anyway

Phil

Re: Rubbish mini 4g mobile router

Leanne_T — Fri, 11 Nov 2022 11:35:34 GMT

Thanks @Phil07

In this case, please call us on 0800 079 8586 and the team will get this investigated for you.

Leanne.

Re: Rubbish mini 4g mobile router

Phil071 — Fri, 11 Nov 2022 13:07:15 GMT

Okay I will do the WiFi midi is getting really hot and suspect EE have
palmed me off with a sub standard device plus the promised speeds are non
exist ant and I understand that there are no WiFi boosters available? I
have foned you but got nowhere so very unhappy with your service

Phil

Re: Rubbish mini 4g mobile router

Leanne_T — Fri, 11 Nov 2022 13:10:09 GMT

Hi @Phil071

Please call us again and select technical support, the team will help you get this sorted.

Leanne.

Re: Rubbish mini 4g mobile router

Chris_B — Fri, 11 Nov 2022 13:33:26 GMT

@Phil071 The device is getting hot because the battery is being drained. The more strain on the battery the hotter it will get. It’s a natural occurrence with lithium ion batteries also the more you charge it the more you chemically age the battery and the less power it can hold so when you connect to it especially with multiple devices you are now draining the battery quicker as it’s working harder and so producing more heat.

Re: Rubbish mini 4g mobile router

Phil071 — Fri, 11 Nov 2022 16:52:15 GMT

Thank you very informative.
How can I increase signal strength please?

Phil

Re: Rubbish mini 4g mobile router

Chris_B — Sat, 12 Nov 2022 16:24:30 GMT

@Phil071 unfortunately there is nothing you can rely do about signal strength. You can only move the device to a location that might receive a better signal.

Re: Rubbish mini 4g mobile router

ChrisBranton — Sun, 13 Nov 2022 20:23:12 GMT

I have the same issue. Had it for 2 weeks and cancelling asap. It will probably cost me to do so. It is rubbish. I was informed that I would have good coverage but its terrible. Cannot find where to cancel it onsite though. Any ideas?

Re: Rubbish mini 4g mobile router

Phil071 — Mon, 14 Nov 2022 07:27:15 GMT

So I accept that the battery gets hot per my colleagues reply so took it
back to the shop to exchange it. All they did was give me a so called new
battery but still the same ie overheating etc. In the shop I was told that
despite originally being told by them to leave it plugged in you should
not. Apparently the the charge only lasts for less than a day(I work from
home) then it has to be charged for 6 hours! So I am in a catch 22 scenario
where the battery overheats as well as the unit which means the who thing
is a pile of rubbish as trying to get thru to the EE tech people. I too
don't know how to cancel and ultimately left with an expensive pile of
garbage. Don't believe the media hype!

Re: Rubbish mini 4g mobile router

AlanRoe — Sat, 08 Jul 2023 10:09:11 GMT

Same experience. I moved house after 10 years of £30-35 per month and needed a home router as there is no landline. This worked absolutely perfect for 3 months and was woth the £50 per month (has since increased in price) - 35-70 m download. And now it is virtually impossile to watch streaming TV and my work computer has trouble connecting and disconnects at any available opportunity - I bit awkward when you teach online. Obviously, becasue of community rules, I cannot express my disgust appropriately but feel an absolute mug.

Re: Rubbish mini 4g mobile router

Katie_B — Sat, 08 Jul 2023 10:13:45 GMT

Good morning @AlanRoe.

Welcome to the community.

Have you been able to check your area for any known issues that could be causing this using the Network Checker?

You will also be able to see what 4G should be like within your area to.

Katie

Re: Rubbish mini 4g mobile router

Phil071 — Sat, 08 Jul 2023 10:34:47 GMT

Hi Alan,

Yes, I made a formal complaint and they reduced my contract term in the
hope that I could check out other competitors to no avail but since got a
bigger router off EE which gives better speeds albeit paying through the
nose for it

Phil

Re: Rubbish mini 4g mobile router

AlanRoe — Sat, 08 Jul 2023 12:20:47 GMT

There are none

Re: Rubbish mini 4g mobile router

Katie_B — Sat, 08 Jul 2023 12:27:19 GMT

Thanks for getting back to me @AlanRoe.

Have you been able to report an issue?

Katie

Re: Rubbish mini 4g mobile router

AlanRoe — Mon, 21 Aug 2023 19:31:02 GMT

The issue is ongoing and I find reporting it a dead end. They always try to sell you something more expensive saying iyt is better; yet more lies.

🙂

Re: Rubbish mini 4g mobile router

Leanne_T — Tue, 22 Aug 2023 06:46:30 GMT

Hi @AlanRoe

You can report the signal problem on the Coverage and Status checker and our network team will get the area looked into and keep you updated.

Leanne.

Re: Rubbish mini 4g mobile router

AlanRoe — Tue, 22 Aug 2023 13:33:13 GMT

It allows me to report slow internet or not connecting - not both. Typical corporate forced choice tactic.

Alan

Re: Rubbish mini 4g mobile router

Leanne_T — Tue, 22 Aug 2023 14:21:25 GMT

If you select either option, the area will be fully investigated for any issues @AlanRoe

Leanne.