topic Re: 5G EE Router 2021 and Eufy doorbell not connecting in Mobile Broadband

5G EE Router 2021 and Eufy doorbell not connecting

Vezzer — Mon, 07 Nov 2022 22:00:55 GMT

I have got a Eufy doorbell I want to connect to my 5G EE box. The Homebase is plugged into the Ee box but when I try to connect the doorbell it says it fails.
on Eufy it says about 2.4 MHz and 5MHz but I have no clue what this means or how to connect it. Please can you help. Thanks

Re: 5G EE Router 2021 and Eufy doorbell not connecting

XRaySpeX — Mon, 07 Nov 2022 22:14:59 GMT

Go to its Wireless Settings page to switch to the 2.4 GHz band.

Re: 5G EE Router 2021 and Eufy doorbell not connecting

Chris_B — Mon, 07 Nov 2022 22:55:20 GMT

@Vezzer You’re not using a Wi-Fi connection for the doorbell. You only use Wi-Fi if you do not use an Ethernet cable as the Homebase also works via Wi-Fi that’s when you need to use the 2.4Ghz connection. But you set this up after you have set it up via a Ethernet cable. And as you say you’re using a Ethernet cable.

please have a read of THIS
also please read THIS as you might need to reset the doorbell to repair it

I’ve got the eufy 2K doorbell with Homebase 2. Don’t forget to download the eufy app.

Re: 5G EE Router 2021 and Eufy doorbell not connecting

Vezzer — Tue, 08 Nov 2022 07:07:38 GMT

Thank you so much. I think I got fixed on the MHz but should have probably been closer the the home base!! Thanks all connected now and I’ve learnt a bit about MHz and my WiFi has both!

Kind Regards
xxxxxx xxxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: 5G EE Router 2021 and Eufy doorbell not connecting

XRaySpeX — Mon, 07 Nov 2022 23:23:07 GMT

They are G(iga)Hz.