topic Re: data usage in Mobile Broadband

data usage

knotty49 — Sat, 05 Nov 2022 21:30:53 GMT

my recently started 5G mobile broadband service used to let me see how much data I had used by logging on to the router.

If I do this now I get

Forbidden

You don't have permission to access this resource.

As far as I know I haven't altered anything and this is still in the first month of use.

WHY?

Re: data usage

XRaySpeX — Sun, 06 Nov 2022 01:29:59 GMT

Clear your browser's cache & cookies &/or try another browser.

Re: data usage

knotty49 — Sun, 06 Nov 2022 13:40:15 GMT

Thanks but

Cache cleared

No improvement still says forbidden

Sent from Mail<> for Windows

Re: data usage

Leanne_T — Sun, 06 Nov 2022 13:42:36 GMT

Hi @knotty49

Do you have the link saved?

Can you try opening add-on.ee.co.uk in a new web browser, does this work for you?

Leanne.

Re: data usage

knotty49 — Sun, 06 Nov 2022 17:22:49 GMT

That doesn't work either

Re: data usage

Leanne_T — Mon, 07 Nov 2022 08:16:27 GMT

Hi @knotty49

Thanks for trying.

Which web browser are you using?

What device are you using to access the add-on page?

Could you try a different web browser, does this work for you?

Leanne.

Re: data usage

knotty49 — Mon, 07 Nov 2022 10:58:11 GMT

I’m using edge, using a different browser is treating the symptom not the cause.

As I don’t recall changing anything to change the browser is more trouble than its worth. However I’ll try from a tablet (using a W10 desktop) and see if that helps.

Re: data usage

Leanne_T — Mon, 07 Nov 2022 09:59:52 GMT

Hi @knotty49

Trying this will help us to find out what could be causing this for you.

If you can try and let me know how you get on that would be great.

Leanne.