topic Re: 5g router 2021 dropping Internet and then not reconnecting in Mobile Broadband

5g router 2021 dropping Internet and then not reconnecting

Rob602 — Fri, 04 Nov 2022 23:24:07 GMT

Hi,

I’ve got a 5g home broadband 2021 router and it keeps losing internet but doesn’t reconnect automatically.

any ideas ?

it’s showing 5g and signal strength but won’t connect to the Internet.

a reboot gets it back but It’s not a solution

Leanne_T — Sat, 05 Nov 2022 08:40:00 GMT

Thanks for coming here.

Do you have any other devices on EE?

How often does this happen?

Thanks.

Leanne.

Rob602 — Sat, 05 Nov 2022 13:30:43 GMT

No other EE devices.

Every few weeks.

I work away so my wife is without internet as the router is in the attic to get a useable 5G signal and she can’t get up there to reboot

Leanne_T — Sat, 05 Nov 2022 13:38:58 GMT

When this happens do we have any outages showing on the EE Coverage & Network Status Checker, if you select 'check status'?

Leanne.

Rob602 — Sat, 05 Nov 2022 17:19:40 GMT

No outages shown.

The router lights are showing two blue for 5g and connection, and the router page is showing a signal

Leanne_T — Sat, 05 Nov 2022 17:52:45 GMT

In this case, please call us on 0800 079 8586, our Tech Gurus will run through some troubleshooting with you to get this looked into.

Leanne.