topic Re: Won’t connect to network in Mobile Broadband

Won’t connect to network

Christine612 — Thu, 27 Oct 2022 11:42:50 GMT

I upgraded earlier this month. New device has arrived but I can’t connect the network to anything. It picks up WiFi but then says no network!

Re: Won’t connect to network

Schockwave — Thu, 27 Oct 2022 12:17:27 GMT

Hello @Christine612 ,

Welcome to the community,

Did you insert the SIM card from your old phone, as that should work or were you inserting a new SIM card that came with your device? If the old SIM card works, no need to use the new one. It would help to have more information.

Re: Won’t connect to network

Christine612 — Thu, 27 Oct 2022 14:02:43 GMT

Thank you so much. It said it came with a SIM card pre-installed so hasn’t thought to change it. Working now!

Sent from my iPhone

Re: Won’t connect to network

Schockwave — Thu, 27 Oct 2022 16:31:53 GMT

@Christine612 , glad I was able to help and you got it sorted, you are welcome.

What the IPhone has, is the possibility of an E-Sim, but unless you have two different numbers, or are going on holiday, where you would want to use a local SIM card, I think you are best using a physical SIM card, that is my personal opinion, especially if your phone fails, you can then try the SIM card in another phone, for example.