topic Re: Login to 4GEE Mini via iPad in Mobile Broadband

Login to 4GEE Mini via iPad

DrEcosse — Tue, 25 Oct 2022 20:44:38 GMT

I've just purchased a 4GEE Mini and I can login via my Samsung Note9 phone. However, using the same credentials, I can't login via my iPad.* The only way I can get the benefit of 4GEE connectivity on my iPad is via my Note9. I have to set up a Hotspot (Mobile Access Point) and use that instead.

*It's a 6th gen iPad on iOS 15.6.1 - Why can't I connect directly to the 4GEE Mini?

Re: Login to 4GEE Mini via iPad

XRaySpeX — Tue, 25 Oct 2022 21:44:39 GMT

By "login" I presume you mean connect by WiFi? Logging into a router is something different; accessing its settings.

Is the router set to its 2.4 or 5 Ghz WiFi band? If 5, try 2.4.

Re: Login to 4GEE Mini via iPad

DrEcosse — Tue, 25 Oct 2022 22:41:23 GMT

Yeah, I do mean connection via WiFi, which would naturally precede logging onto the router to change settings. I can connect to the router perfectly with my Samsung Galaxy Note9, including logging into the router to switch between 2.4G & 5G. Every attempt with any Apple device, iOS or MacOS, fails. I get WiFi doesn't have an IP address and therefore cannot connect to the Internet.

Surely I shouldn't have to create a mobile hotspot/AP on my Android device(s) to allow my Apple devices to connect to the Internet.

Re: Login to 4GEE Mini via iPad

XRaySpeX — Tue, 25 Oct 2022 22:49:45 GMT

No, you shouldn't need to connect to a mobile's hotspot. You should be able to connect via the router & I don't see why it isn't.

Does the router show what type of security it is using for its WiFi?

Re: Login to 4GEE Mini via iPad

DrEcosse — Wed, 26 Oct 2022 08:58:42 GMT

It's looking for WPA2.

Re: Login to 4GEE Mini via iPad

James_B — Wed, 26 Oct 2022 13:54:08 GMT

Hi @DrEcosse,

Welcome to the EE Community. 🙂

Have you tried resetting network settings on your iPad?

James

Re: Login to 4GEE Mini via iPad

DrEcosse — Wed, 26 Oct 2022 14:33:29 GMT

Hi @James_B

I've just done that and it's made no difference. I keep getting the same message, except for my Samsung Galaxy Note9, that I've entered an "Incorrect password for "4GEE-Wifi-8793-5Hhz" or "...2Ghz" depending on the one that's active.

BTW: This has now been tried on every Apple device and Windows PC/Laptop. The ONLY device that connects properly is my Note9 Android phone. I've tried an older Samsung S4 mini, which is on Android 4.4.2 (KitKat), but it has the same issue - not recognising the password.

Do I have a faulty router? It was supplied on contract just a couple of weeks ago by BT, as they now own EE.

Re: Login to 4GEE Mini via iPad

XRaySpeX — Wed, 26 Oct 2022 14:49:10 GMT

That's interesting about all the Apples not connecting. Apples refuse to connect to WiFi with Security = WPA2/WPA combined. You sure yours is WPA2 only?

Also is there a Cipher Type setting? That should be AES not TKIP.

Re: Login to 4GEE Mini via iPad

DrEcosse — Wed, 26 Oct 2022 15:17:18 GMT

Yep! I've tried ALL combinations. The only, but totally unsafe" way I can connect to the router, is when I disable any security. That will NEVER happen normally but I did it quickly as a test.

Re: Login to 4GEE Mini via iPad

James_B — Wed, 26 Oct 2022 17:55:42 GMT

Hi @DrEcosse,

Is it always the 'incorrect password' error you see? I wouldn't expect this to be related to your security settings.

James

Re: Login to 4GEE Mini via iPad

DrEcosse — Wed, 26 Oct 2022 20:21:49 GMT

Yes, every time!

Re: Login to 4GEE Mini via iPad

Christopher_G — Thu, 27 Oct 2022 12:34:52 GMT

It could be worth backing everything up on the iPad and restoring it to factory settings, @DrEcosse.

Chris

Re: Login to 4GEE Mini via iPad

EssexBoyEE — Thu, 27 Oct 2022 13:09:36 GMT

On your Apple / iOS Device(s) with the WiFi Settings Page is there a "Configure IPV4 and or Configure IPV6" if so configure the IPV6 Settings to Local or Local Host or something simular (Drop Down List).

Or better still go into the Admin Setting of the Router and Check and Change any IPV4 or 6 settings to IPV4 Only.

Also you mentioned you got this from BT?, is the Sim in the Router BT or EE?, also is the Mini Router Branded BT or EE, if theres a mix of Sims/Router Brands you may want to check the APN Settings are correct for the Branded Sim you are using as this could also have an impact on the Internet Access Gateways and IPV Security (ie EE APN is everywhere, BT sometimes use btmobile.bt.com).

Re: Login to 4GEE Mini via iPad

DrEcosse — Thu, 27 Oct 2022 17:22:29 GMT

Hi @Christopher_G

Thanks for responding. It's not my iPad that's the problem, as every device (iOS, MacOS, PC), other than my Note9, present the same invalid password message.

Re: Login to 4GEE Mini via iPad

James_B — Thu, 27 Oct 2022 17:28:31 GMT

Hi @DrEcosse,

Have you ever changed your WiFi password? I just want to rule out the saved password on your Note being different to the one you're trying to enter on other devices.

James

Re: Login to 4GEE Mini via iPad

DrEcosse — Thu, 27 Oct 2022 18:27:50 GMT

It is IPV4, although an IPV6 address is showing. There isn't an option to turn it off that I can see. The router is EE branded, as BT pass over any mobile-related tech to EE, since it's their infrastructure.

Re: Login to 4GEE Mini via iPad

DrEcosse — Tue, 01 Nov 2022 00:01:19 GMT

No @James_B, I haven't changed anything, as I wanted to get it working with the default settings first. I will change them once that's been achieved successfully with an iPad connected directly, without needing to use a mobile hotspot via my Samsung Note9.

Re: Login to 4GEE Mini via iPad

DrEcosse — Tue, 01 Nov 2022 18:22:44 GMT

I need technical support directly from EE, so what's the best ASAP method and contact details for that?

Re: Login to 4GEE Mini via iPad

XRaySpeX — Tue, 01 Nov 2022 19:02:16 GMT

Read my sig.

Re: Login to 4GEE Mini via iPad

DrEcosse — Tue, 01 Nov 2022 20:26:47 GMT

Is the support available 24/7 or office/extended hours?