topic Re: Top up and data in Mobile Broadband

Top up and data

Calla1986 — Tue, 25 Oct 2022 13:17:27 GMT

I have topped up my ee mini hub but won't let me log into my account to buy a data pack

Re: Top up and data

James_B — Tue, 25 Oct 2022 15:31:32 GMT

Hi @Calla1986,

Welcome to the EE Community. 🙂

What happens when you try to login to your account?

James

Re: Top up and data

Calla1986 — Tue, 25 Oct 2022 15:45:43 GMT

I can't I've registered.. I need to log in to to spend the credit on a data
pack

Re: Top up and data

James_B — Tue, 25 Oct 2022 15:51:12 GMT

Hi @Calla1986,

What happens when you try to login? Do you see an error message?

James

Re: Top up and data

Calla1986 — Tue, 25 Oct 2022 15:54:43 GMT

Yes I get web Paige not available

ERR_TIMED OUT

yiu can see the £40 credit but won't go any further

A d I'm not spending 20 quid for 5gig of internet.. 🤦🏻‍♂️

Re: Top up and data

James_B — Tue, 25 Oct 2022 15:56:54 GMT

Hi @Calla1986,

Please can you clear your web browser's cookies and cache or try a different browser and let me know if you see the same issue?

Thanks

James

Re: Top up and data

XRaySpeX — Tue, 25 Oct 2022 16:06:35 GMT

Why do you think you only get 5GB data from a £20 pack? Text PACK20 to 150 & you'll get 30GB data.;

Re: Top up and data

Calla1986 — Tue, 25 Oct 2022 16:10:43 GMT

Tried all the numbers for technical support and nothing

Re: Top up and data

Calla1986 — Tue, 25 Oct 2022 16:14:43 GMT

The sim card is in my mini hub .. why would I buy 30 gig for 20 when I can
get unlimited data for 40 😁

My mobile is Giffgaff

Re: Top up and data

James_B — Tue, 25 Oct 2022 16:19:15 GMT

Did you try clearing cookies and cache @Calla1986?

James

Re: Top up and data

XRaySpeX — Tue, 25 Oct 2022 16:19:45 GMT

I dunno! You never told us what you actually want, only what you didn't want.

Text ADD DATA to 150 & see if it offers you the unlimited data add-on for £40.

Re: Top up and data

Calla1986 — Tue, 25 Oct 2022 16:23:43 GMT

I'd love to but I'm on Giffgaff mobile network

Re: Top up and data

Calla1986 — Tue, 25 Oct 2022 16:23:44 GMT

I can't on a firestick

Re: Top up and data

James_B — Tue, 25 Oct 2022 16:26:15 GMT

Can you connect your phone to your mobile WiFi router and try that way @Calla1986?

Thanks

James

Re: Top up and data

XRaySpeX — Tue, 25 Oct 2022 16:27:45 GMT

No, not from some mobile phone but from the router in question.