topic Re: WhatsApp not working on WiFi in Mobile Broadband

WhatsApp not working on WiFi

JohnG10 — Sun, 23 Oct 2022 09:29:02 GMT

Hi, recently WhatsApp has stopped working on my home WiFi. It’s works fine on 4G. Same for my wife’s phone. We have followed all of the on line advice re resetting etc but still not downloading. Any ideas please?

Re: WhatsApp not working on WiFi

James_B — Sun, 23 Oct 2022 12:06:23 GMT

Hi @JohnG10,

Welcome to the EE Community. 🙂

Have you restarted your phones and the router?

James

Re: WhatsApp not working on WiFi

XRaySpeX — Sun, 23 Oct 2022 12:24:19 GMT

@JohnG10 : Which router have you?

Do other data programs/apps work OK?

Re: WhatsApp not working on WiFi

JohnG10 — Sun, 23 Oct 2022 12:48:39 GMT

Yes, followed all the steps advised on internet re this problem but still no good. I have a home MiFi EE dongle which is what I use for all of my internet.

Re: WhatsApp not working on WiFi

JohnG10 — Sun, 23 Oct 2022 12:49:10 GMT

Hi, I’ve followed all the steps advised on internet re this problem but still no good. I have a home MiFi EE dongle which is what I use for all of my internet.

Re: WhatsApp not working on WiFi

XRaySpeX — Sun, 23 Oct 2022 13:10:37 GMT

@JohnG10 : It could be your Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.