topic Re: 4gee top up when unable to link to account in Mobile Broadband

4gee top up when unable to link to account

2Bodders — Tue, 11 Oct 2022 21:23:24 GMT

Recently purchase my 4gee to cover me when not connected to my wife however I am unsure how to top up? I understand I cannot link this to myee however whenever I go to a top up link it tells me to disconnect from work for it to pick up which isn’t any good as it’s not my phone I want to top up it’s my 4gee.. how do I top up?

Re: 4gee top up when unable to link to account

XRaySpeX — Tue, 11 Oct 2022 21:57:44 GMT

@2Bodders : MyEE doesn't work for registering PAYG MBB devices or at least those with data SIMs. It stops at telling you to connect your device & login to it, but when you've done as instructed it doesn't have anywhere for you to say you've done it.

You may continue using your device but you just can't register it to MyEE.

Use Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no.
Go to http://add-on.ee.co.uk/status from the device will tell you your usage.
Go to http://add-on.ee.co.uk/purchase from the device to buy add-ons.

These should still work.

Re: 4gee top up when unable to link to account

2Bodders — Wed, 12 Oct 2022 05:52:23 GMT

I cant use fast top up as it asks me to link to the phone number which I cannot do and I cannot use either of the other links as it says the only way I can do it is by disconnecting from Wi-Fi and it’ll pick it up.. which as I explained is no good to me as it’s the 4gee I want to to up not my phone

Re: 4gee top up when unable to link to account

XRaySpeX — Wed, 12 Oct 2022 05:59:39 GMT

All SIMs have a mobile no. The no. it's asking for is the mobile no. of your SIM. You can see that by going to http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi.

Re: 4gee top up when unable to link to account

2Bodders — Wed, 12 Oct 2022 19:45:39 GMT

every time I click fast top up I get this which is no good

Re: 4gee top up when unable to link to account

XRaySpeX — Wed, 12 Oct 2022 20:53:24 GMT

Eh? That's not Fast Top-up; that's an Add-on page.

Let's take this 1 step at a time. I'm sure we can sort this out between us.

1st of all, what device are you doing that on & what is it connected to at the time & how?

Re: 4gee top up when unable to link to account

Tired1 — Tue, 04 Apr 2023 06:31:38 GMT

The system is flawed. I'm in the same position. You have to connect to the device to link the number to your account but when you connect you lose your Internet connection because your data has run out. I spent an hour on chat then 20 mins on a call to try topping up, no success. It's time ee thought about making it easier to pay them money, perhaps by empyoying someone who knows about customer experience.

Re: 4gee top up when unable to link to account

XRaySpeX — Tue, 04 Apr 2023 11:26:03 GMT

@Tired1 ; You don't need a Net connection or data to link the no. to your a/c. It's all done within EE's own network.