topic Re: Vonage VOIP Adapter not working on EE 5G Router in Mobile Broadband

Vonage VOIP Adapter not working on EE 5G Router

HowardD — Wed, 05 Oct 2022 17:58:18 GMT

I have recently purchased a Vonage VOIP adapter. When I plug it into my EE 5G Router it will not receive calls.

If I move it to my Virgin Broadband Router it works fine.

Any thoughts please?

Re: Vonage VOIP Adapter not working on EE 5G Router

XRaySpeX — Wed, 05 Oct 2022 18:21:47 GMT

@HowardD : Which port of your mobile router?

Re: Vonage VOIP Adapter not working on EE 5G Router

HowardD — Wed, 05 Oct 2022 19:27:58 GMT

How can I check which Port I am connected to. I just plugged the Ethernet cable into the back of the router.

can I check this via the admin console?

Thank you

Re: Vonage VOIP Adapter not working on EE 5G Router

XRaySpeX — Wed, 05 Oct 2022 20:11:45 GMT

No, you're right! I meant a physical port, Ethernet in this case. Are they distinguished by LAN or WAN?

Re: Vonage VOIP Adapter not working on EE 5G Router

HowardD — Fri, 07 Oct 2022 19:58:28 GMT

Thank you and my apologies fore the delay. I have been away from home.

One ethernet port is marked "LAN" and the other port is marked "LAN2/WAN"

Re: Vonage VOIP Adapter not working on EE 5G Router

Superstu — Sat, 13 May 2023 11:45:40 GMT

Basically EE aren't interested that VOIP phones do not work. I have a softphone and a deskphone on my own cloud hosted server. These both worked perfectly over EE 5gee (landline BB too poor here) up to about a fortnight ago, using a IP v4 only APN setting. When they stopped working I noticed that the IP address being issued from EE had changed to a totally different range (31.x.x.x) - the phones still rang but there was no speech path; however if i conected my desktop PC to my VPN the softphone worked pefectly, proving it was ports being blocked by EE. After a very long convesation with EE faults yesterday, with me explaining that i needed ports 6000-40000 UDP for my speech paths, they stated that they could no longer provide this. I explained that, in that case, it was not fit for purpose and that they should let me out of contract early, so i could move to o2 or similar where my VOIP phones will work. They agreed to end my contract early. o2 here I come.