topic Re: 5gEE home broadband signal cut off and low speeds in Mobile Broadband

5gEE home broadband signal cut off and low speeds

Benlaurence — Mon, 03 Oct 2022 19:39:43 GMT

I have been using the 5gEE home broadband device which doesn’t need to connect to the Ethernet as I live in an old building and know it is slow, however, over the last month almost every day I am being forced to turn the device off and on as it just cuts out the broadband but all the lights stay on as normal. I’m a bit disappointed that this keeps happening as it makes working from home and being on video calls, gaming etc impossible when it could cut out. Does anyone have any solutions?

Re: 5gEE home broadband signal cut off and low speeds

XRaySpeX — Mon, 03 Oct 2022 20:07:13 GMT

@Benlaurence : Have you checked the Network Status Checker there and reported your problem via that link?

Re: 5gEE home broadband signal cut off and low speeds

Benlaurence — Tue, 04 Oct 2022 08:52:40 GMT

I have just reported via that link, hopefully something will happen in
the next few days!

Re: 5gEE home broadband signal cut off and low speeds

Leanne_T — Tue, 04 Oct 2022 09:07:52 GMT

Thanks for reporting the network issue @Benlaurence

The network team will update you when this has been looked into.

Leanne 🙂