topic Re: Mobile broadband 5g wifi keeps disconnecting from the internet in Mobile Broadband

Mobile broadband 5g wifi keeps disconnecting from the internet

Arodrigues — Thu, 29 Sep 2022 21:35:29 GMT

Hello everyone,

My mobile broadband 5g wifi keeps disconnecting, my devices are connected to the router, but it says it's connected without internet, restarting my router fixes it, and i get internet for an hr and then again it disconnects and i don't get internet anymore.

I have had this 5g router and sim since 6th of August 2022 and had no issues until last Thursday, it was fine over the weekend and i have had issues again since yesterday.

Any help would he appreciated,

Thank you guys!

Re: Mobile broadband 5g wifi keeps disconnecting from the internet

Jon_K — Fri, 30 Sep 2022 07:29:39 GMT

Hi @Arodrigues.

Welcome to the community.

Are you able to remove the SIM card and give it a clean?

Is the device always in the same location when this happens?

Jon

Re: Mobile broadband 5g wifi keeps disconnecting from the internet

Arodrigues — Fri, 30 Sep 2022 07:31:51 GMT

Good morning,

I will try giving the sim card a clean!

The device is in the same location when this first happened, i then tried to place it somewhere else, and it had the same issue.

Thank you

Re: Mobile broadband 5g wifi keeps disconnecting from the internet

Jon_K — Fri, 30 Sep 2022 07:40:20 GMT

Thanks @Arodrigues.

Let me know if this makes a difference.

Jon

Re: Mobile broadband 5g wifi keeps disconnecting from the internet

Arodrigues — Fri, 30 Sep 2022 21:38:19 GMT

Hello Jon

Ive tried cleaning the sim card and inserting it back into the router, it still has connection drops, where i have 5g wifi for 30min and then i have no internet at all.

Thank you

Agnelo

Re: Mobile broadband 5g wifi keeps disconnecting from the internet

Christopher_G — Sat, 01 Oct 2022 08:49:17 GMT

Thanks @Arodrigues

I would suggest having a chat with our technical support team to run through some troubleshooting.

Chris

Re: Mobile broadband 5g wifi keeps disconnecting from the internet

Arodrigues — Sat, 01 Oct 2022 09:10:46 GMT

Thank you,

I will get in touch with the technical support team.

Agnelo

Re: Mobile broadband 5g wifi keeps disconnecting from the internet

mikelux — Thu, 13 Oct 2022 19:15:54 GMT

Im having the same issues, did you get a solution?

Re: Mobile broadband 5g wifi keeps disconnecting from the internet

Arodrigues — Thu, 13 Oct 2022 21:38:24 GMT

Hello Mike,

When i called the technical support team they, told me to try restarting it and that worked at the time, and then they did say if it happened again to reset it.

It occured again few days later after my conversation with them, i reseted the router it seemed to work.

I'd suggest trying to reset it, if that don't work call tech support directly hope it works for ya.

Thanks

Agnelo

Re: Mobile broadband 5g wifi keeps disconnecting from the internet

grenadier181 — Mon, 05 Dec 2022 22:49:29 GMT

I'm also having this issue it's dropping out nearly every hour, I've been asked by the tech support to take it to a store to get it repaired

Re: Mobile broadband 5g wifi keeps disconnecting from the internet

Arodrigues — Tue, 06 Dec 2022 12:46:05 GMT

Yes, they sent me a replacement, same problem, what i then did was switch the network to 4g, and that seemed to give me stable internet.

I believe the issue might be with the 5g signal in the area.

Re: Mobile broadband 5g wifi keeps disconnecting from the internet

AlirezaTiTAN — Wed, 01 Jan 2025 14:08:31 GMT

What helped me with the same issue was turning off mesh-compatible settings and limiting the wifi to either only 2.4ghz or 5ghz, I have no idea how it could've been related but it reduced the disconnections a lot (not fixed completely but MUCH better.)