topic Re: Huawei 5G CPE PRO3 H138-380 + EE Ultimate data sim in Mobile Broadband

Huawei 5G CPE PRO3 H138-380 + EE Ultimate data sim

armuun — Thu, 29 Sep 2022 11:58:37 GMT

Hi, I bought a Huawei 5G CPE PRO3 H138-380 (outside UK, no lock as per provider 3HK). I bought a EE Ultimate data sim from Amazon.

They are not working well together. EE data sim work fine on 4G/5G mobile tethering, good quality on wifi call + TV live streaming. However, when EE sim goes into Huawei 5G CPE PRO3 H138-380, I can see the wifi and connect but it show "connect without internet". Mobile can connect it for sending msg or even viewing youtube. The connect drop frequently. Therefore Ii cannot make wifi call.

Can anyone have the same issue? Can it be fixed? Please help.

Re: Huawei 5G CPE PRO3 H138-380 + EE Ultimate data sim

XRaySpeX — Thu, 29 Sep 2022 12:25:13 GMT

WiFi Calling is not supported outside UK.

Re: Huawei 5G CPE PRO3 H138-380 + EE Ultimate data sim

Schockwave — Thu, 29 Sep 2022 13:37:32 GMT

@armuun , are you saying you bought the phone from outside the UK or are you abroad trying to use wifi calling?

If you bought the phone from another country, in order for wifi calling to work, as it is not working in the UK, you would have to factory reset and then make sure you re-install the UK version, if however you are trying to use wifi calling whilst abroad, then as @XRaySpeX has written, it will not work.

Re: Huawei 5G CPE PRO3 H138-380 + EE Ultimate data sim

armuun — Thu, 29 Sep 2022 14:04:59 GMT

Hi Ray,

I have the problem with HUAWEI 5G CPE Pro 3 H138-380 (no lock, bought from outside UK, provider 3HK reply with no lock) + EE ultimate data.

I tried your way to set APN / iPv4. However, I cannot get it works. The status light was red.

Do you have any idea or setting I can try?

Re: Huawei 5G CPE PRO3 H138-380 + EE Ultimate data sim

razeeny — Thu, 29 Sep 2022 14:40:02 GMT

Hi,

This workaround is only for the HUAWEI 5G CPE Pro models and not for the Pro 3.

Re: Huawei 5G CPE PRO3 H138-380 + EE Ultimate data sim

EssexBoyEE — Thu, 29 Sep 2022 14:47:26 GMT

@armuun - I have the problem with HUAWEI 5G CPE Pro 3 H138-380 (no lock, bought from outside UK, provider 3HK reply with no lock) + EE ultimate data. I tried your way to set APN / iPv4. However, I cannot get it works. The status light was red. Do you have any idea or setting I can try?

Unlocked HK/Should work fine, if the Status LED is showing Red thats probably a LTE Signal issue, did it work before? or has never worked in the UK?

Re: Huawei 5G CPE PRO3 H138-380 + EE Ultimate data sim

armuun — Thu, 29 Sep 2022 15:09:10 GMT

Thanks for reply.

I set it recently in UK by using the 5G CPE PRO3 router. It does slightly work in my phone but very unstable signal, on/off frequently. Only 1 mobile (Samsung Note 10+) can connect it to make msg and watch YouTube but cannot make wifi call due to signal on/off too often.

My other mobile Samsung S20fe always show "connect wifi without internet".

Re: Huawei 5G CPE PRO3 H138-380 + EE Ultimate data sim

armuun — Thu, 29 Sep 2022 15:11:20 GMT

The status LED on Red. There's no connect show from the Huawei Ai apps. I can't connect to it.

Re: Huawei 5G CPE PRO3 H138-380 + EE Ultimate data sim

XRaySpeX — Thu, 29 Sep 2022 16:03:23 GMT

@armuun : By EE Ultimate Data SIM do you actually mean an EE Unlimited Data SIM or an EE Connected Data SIM? Is it prepaid or PAYG?

Re: Huawei 5G CPE PRO3 H138-380 + EE Ultimate data sim

EssexBoyEE — Thu, 29 Sep 2022 19:44:09 GMT

Don't use the Huawei Ai App it's very limited and you probably won't be able to check the APN or change the IPV.

Check the APN is correct but don't enter the fields User or Password, leave them blank, also set the Authentication to PAP and set the IPV to IPV4 Only.

Re: Huawei 5G CPE PRO3 H138-380 + EE Ultimate data sim

armuun — Thu, 29 Sep 2022 19:52:49 GMT

I am using EE Ultimate Data sim

Re: Huawei 5G CPE PRO3 H138-380 + EE Ultimate data sim

armuun — Thu, 29 Sep 2022 19:55:01 GMT

You are right, Ai apps just to use for checking if it connected.

I follow you instruction to use lan line link with computer then use its IP login from Chrome browser. I follow everything you taught. Finally, not success.

Re: Huawei 5G CPE PRO3 H138-380 + EE Ultimate data sim

armuun — Thu, 29 Sep 2022 19:58:54 GMT

I want to use EE Data sim for my 5G CPE Pro3 router. It doesn't work well. Therefore, I use the sim on my mobile to test all circumstances.

To test if my router problem, sim problem or anything else.

Re: Huawei 5G CPE PRO3 H138-380 + EE Ultimate data sim

EssexBoyEE — Thu, 29 Sep 2022 20:20:34 GMT

Where did you get this Router from?, Is it Badged Huawei or GH Telecom (some where Badged GH Telecom outside of China to get around the Snapdragon Chipsets under the US ban.)

Re: Huawei 5G CPE PRO3 H138-380 + EE Ultimate data sim

armuun — Thu, 29 Sep 2022 20:45:07 GMT

I bought it from 3HK (Hong Kong).

In fact, I think this is the issue of EE data sim. I put VOXI in it today. Althought it just 4G, it connect well without problem more than 2 hrs now. I connected to TV box.

Re: Huawei 5G CPE PRO3 H138-380 + EE Ultimate data sim

EssexBoyEE — Thu, 29 Sep 2022 23:16:12 GMT

It probably won't be the EE Sim if it works as it should in a UK Phone.

TBH, your probably not going to get much support fron the EE Tech Support Team as its an Ourside UK / China version Device.

Having said all that I have played with this particular Router Model and have set then up to work on the UK EE Network, after some fuffing around in the Admin Settings, in fact I evaluated the 5G PRO H138 380 about six months ago on the EE Network and was surprised how well it worked and coped with EE Refarmed 5G extended Bands and gave really good 5G Speeds, but they were EU Versions (Badged GH Telecom as this model as its not available in the UK unless under Export)

It's possible that you have acquired a China Release Version (Hutchingson HK) and although its Network Unlocked it may be HK Firmware locked down maybe?

With the above in mind, I'm not sure I can give any further suggestions (other than rechecking EE APN again) I'm happy to help further if possible but I would really need the Router to be in front of me to determine which Bands and Firmware it supports but not sure how that is achievable TBH.

Re: Huawei 5G CPE PRO3 H138-380 + EE Ultimate data sim

Jez2022 — Fri, 30 Sep 2022 11:51:11 GMT

Hi, I have the Huawei CPE Pro 3. When trying to create the ipv4 only APN the password automatically fills itself after saving and doesn't allow the internet connection.

I've tried;

USERNAME; blank

PASSWORD; blank

and

USERNAME; eesecure

PASSWORD; secure

Are you not able to create a new apn on the Pro 3?

Any help would be greatly appreciated.

Thanks

Re: Huawei 5G CPE PRO3 H138-380 + EE Ultimate data sim

EssexBoyEE — Fri, 30 Sep 2022 14:17:00 GMT

@Jez2022 and @armuun

Here is a Screenshot of the CPE Pro 3 (Network and Firmware Free)

Shows My Settings of the Device when I set it up for EE Network with - No User, No Password, PAP and IPV4 Only, (note Password is covered with Stars but its Blank).

I had no issues on the EE Network after using my own APN Profile Settings.

5G CPE Pro3 Device Info

5G CPE Pro3 APNa

5G CPE Pro3 APNb

Re: Huawei 5G CPE PRO3 H138-380 + EE Ultimate data sim

Jez2022 — Fri, 30 Sep 2022 14:34:41 GMT

Hi I can’t see the screen shots....

Re: Huawei 5G CPE PRO3 H138-380 + EE Ultimate data sim

EssexBoyEE — Fri, 30 Sep 2022 15:10:45 GMT

Might take a while as they need to be approved by Admin.