topic Re: Lost sim in Mobile Broadband

Lost sim

langfordpepi — Thu, 29 Sep 2022 14:45:11 GMT

Hi I lost my sim card then through EE I got another one when I tried to activate it it says : We have sent a 6 digit code to your number( the number that I cannot access because it is lost) . Please help me because I desperately need my SIM but cannot get hold of EE without a phone. I have tried to call them through friend’s phone but it is like 30-40 minutes and still busy line.
what do I do?

thank you

Re: Lost sim

Chris_B — Thu, 29 Sep 2022 14:55:26 GMT

@langfordpepi You call customer services and wait till they can get to you.

if you had reported your old sim lost they would of blocked that sim and sent you a replacement on request and you wouldn’t be sent a cost to the number to activate it.

Re: Lost sim

Schockwave — Thu, 29 Sep 2022 14:57:47 GMT

Hello @langfordpepi ,

Welcome to the community,

When you received the new SIM card, you should have received a letter with the 6 digit code on it. If you take the SIM card out, you should find the IMEI on it also.

If you have Skype, there is a free number you can ring:

https://ee.co.uk/contact-ee/account-billing/mobile

They are busy, due to the new Apple products having come out.