topic Re: Nighthawk M1 Router Problem in Mobile Broadband

Nighthawk M1 Router Problem

StevieBambs — Thu, 29 Sep 2022 11:28:24 GMT

I have a preloaded EE, which was working in my Nighthawk M1 but now shows 'mobile broadband disconnected' & shows the letter E where used to show 4G signal ?

Re: Nighthawk M1 Router Problem

XRaySpeX — Thu, 29 Sep 2022 11:51:24 GMT

@StevieBambs : You mean a preloaded SIM?

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

What does http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi say about your data & credit status?

Re: Nighthawk M1 Router Problem

StevieBambs — Thu, 29 Sep 2022 13:10:25 GMT

Contacted EE technical & found that the sim had been suspended due to period since last use, has been reactivated & working fine now.

Technical were very helpful & sorted quite quickly.

Re: Nighthawk M1 Router Problem

Leanne_T — Thu, 29 Sep 2022 13:33:49 GMT

Thanks for coming back and letting us know @StevieBambs

Leanne.

Re: Nighthawk M1 Router Problem

XRaySpeX — Thu, 29 Sep 2022 15:28:50 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.