topic Re: My emails won't send via the 4g connection unless I turn on my VPN. in Mobile Broadband

My emails won't send via the 4g connection unless I turn on my VPN.

kiwiositysteve — Wed, 28 Sep 2022 15:23:05 GMT

My ability to send emails via domains (not Gmail etc) suddenly stopped. However from another site (and internet connection) they send fine. Having checked Outlook, router etc I can't find out why it suddenly stopped. The only difference appears to be my EE connection. Turning on my VPN however allows me to send these emails.

Any thoughts?,

Steve

Re: My emails won't send via the 4g connection unless I turn on my VPN.

XRaySpeX — Wed, 28 Sep 2022 16:37:20 GMT

Who is your email provider? What have you put as the Outgoing Server settings (all of them) in your Mail app, obscuring your name?

Re: My emails won't send via the 4g connection unless I turn on my VPN.

kiwiositysteve — Wed, 28 Sep 2022 17:30:40 GMT

all settings have not changed for some time so have worked fine until nowSent from my Galaxy

Re: My emails won't send via the 4g connection unless I turn on my VPN.

XRaySpeX — Wed, 28 Sep 2022 17:32:04 GMT

OK, then we won't bother to investigate them!

Re: My emails won't send via the 4g connection unless I turn on my VPN.

Leanne_T — Wed, 28 Sep 2022 17:35:02 GMT

Hi @kiwiositysteve

Thanks for coming here.

Is this happening when connected to a mobile WiFi device?

Which device are you using?

Leanne.

Re: My emails won't send via the 4g connection unless I turn on my VPN.

kiwiositysteve — Wed, 28 Sep 2022 17:46:40 GMT

yes through my 4g ee connection. Tp link router also tested with another 4g router and the same result Sent from my Galaxy

Re: My emails won't send via the 4g connection unless I turn on my VPN.

Leanne_T — Wed, 28 Sep 2022 17:58:14 GMT

Thanks @kiwiositysteve

Did you use the same EE SIM card in the other router?

Which email provider are you using?

Leanne.

Re: My emails won't send via the 4g connection unless I turn on my VPN.

kiwiositysteve — Wed, 28 Sep 2022 18:06:40 GMT

same sim card two are through fast hosts the other through a new zealand provider. All had the same issue Sent from my Galaxy

Re: My emails won't send via the 4g connection unless I turn on my VPN.

James_B — Thu, 29 Sep 2022 07:18:52 GMT

Hi @kiwiositysteve,

I've sent you a private message to take some details.

James