topic Re: Internet outage Edinburgh? in Mobile Broadband

Internet outage Edinburgh?

EdinburghM — Thu, 15 Sep 2022 05:32:14 GMT

Hi all. My 5G EE mobile router is not working. No Wi-Fi. On the router, some of the lights on the top are blue rather than green… anyone know of issues?

Re: Internet outage Edinburgh?

Christopher_G — Thu, 15 Sep 2022 07:37:01 GMT

Hi @EdinburghM

Welcome to the community.

Have you tried restarting the router? If it still isn't working after that, I would recommend checking the status of the network on our coverage checker. It will let you know if we're aware of any issues in your area and let you report one if we're not.

Chris

Re: Internet outage Edinburgh?

EdinburghM — Thu, 15 Sep 2022 07:46:49 GMT

Thanks Chris. I called EE. They said there is a problem with a ‘degraded mast’.

We have marked it as priority 2 and they don’t know when it will be fixed. Very disappointing. Thanks for your mail.

Sent from my iPhone

Re: Internet outage Edinburgh?

Christopher_G — Thu, 15 Sep 2022 08:25:31 GMT

Sorry to hear that, @EdinburghM.

Our network team will be working as hard as possible to get your service back to normal as soon as possible.

If you would like to register on that link I posted above, you'll be sent updates about this.

Chris

Re: Internet outage Edinburgh?

EdinburghM — Sat, 17 Sep 2022 04:29:28 GMT

Hi.
still no internet and it’s costing me a fortune for mobile data / hotspots for my family. I work from home too.
I can’t register with the link u posted since its won’t accept the EE mobile number which I use in my 5G router.
when I called EE on Friday they said they’d send SMS updates to my (Sky) mobile but that’s not happening either.
very bad service, I’m not happy.

Re: Internet outage Edinburgh?

Jon_K — Sun, 18 Sep 2022 11:03:26 GMT

Hi @EdinburghM.

I'm sorry to hear this.

Were our Customer Care team able to give you an update on this?

Jon

Re: Internet outage Edinburgh?

EdinburghM — Sun, 18 Sep 2022 12:26:49 GMT

Not really. They said that engineers don’t work at weekends.

Sent from my iPhone

Re: Internet outage Edinburgh?

bristolian — Sun, 18 Sep 2022 12:31:59 GMT

@EdinburghM wrote:
Not really. They said that engineers don’t work at weekends.

That's not true, but there may be another reason for the delay in this case that has been misinterpreted.

Do you know of anyone else locally who has an EE mobile, to see if they have similar issues? It's not impossible for the cause of your issues to have been incorrectly - with good intentions - diagnosed.