https://community.ee.co.uk/t5/Mobile-Broadband/Mobile-wifi/m-p/1171814#M22008 <P>Hi all.&nbsp;<BR />have got an portable Wi-Fi device, to use when on holiday in caravan, (NEW) purchased a ee sim data card. Put it in and turned it on.&nbsp;<BR />found the device on my phone, tried to join using password that was on the battery cover, and says password incorrect!!&nbsp;<BR />do I have to do anything with the sim before I can use it?? Any help would be appreciated. As can’t find an answer on EE website!&nbsp;</P> Wed, 14 Sep 2022 17:37:31 GMT Cotopaxi 2022-09-14T17:37:31Z https://community.ee.co.uk/t5/Mobile-Broadband/Mobile-wifi/m-p/1171814#M22008 <P>Hi all.&nbsp;<BR />have got an portable Wi-Fi device, to use when on holiday in caravan, (NEW) purchased a ee sim data card. Put it in and turned it on.&nbsp;<BR />found the device on my phone, tried to join using password that was on the battery cover, and says password incorrect!!&nbsp;<BR />do I have to do anything with the sim before I can use it?? Any help would be appreciated. As can’t find an answer on EE website!&nbsp;</P> Wed, 14 Sep 2022 17:37:31 GMT https://community.ee.co.uk/t5/Mobile-Broadband/Mobile-wifi/m-p/1171814#M22008 Cotopaxi 2022-09-14T17:37:31Z https://community.ee.co.uk/t5/Mobile-Broadband/Mobile-wifi/m-p/1171824#M22009 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3077257">@Cotopaxi</a>&nbsp;: Connecting your phone to it by WiFi doesn't involve the SIM. It's just a device to device connection. Your issue is just with the WiFi pwd.</P> <P>Did you buy this device new or have you previously changed its WiFi pwd? Have you tried resetting it using the pinhole or reset button?</P> Wed, 14 Sep 2022 17:51:15 GMT https://community.ee.co.uk/t5/Mobile-Broadband/Mobile-wifi/m-p/1171824#M22009 XRaySpeX 2022-09-14T17:51:15Z