topic Re: Abroad in Mobile Broadband

Abroad

Froggie1 — Tue, 13 Sep 2022 11:11:57 GMT

I’m in France now and can’t connect to my Wi-Fi mini I was here in June worked fine now nothing any suggestions.I only have phone and iPad with me thank you

Re: Abroad

Northerner — Tue, 13 Sep 2022 11:20:14 GMT

Hi @Froggie1

Is the WI-FI mini using a PAYG SIM? When did you last make a chargeable call or text?

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/how-do-i-reactivate-my-EE-service

Thanks

Re: Abroad

Froggie1 — Tue, 13 Sep 2022 11:35:57 GMT

Hi I used it constantly in July but I can’t connect to the mini it just says disconnected so can’t check anything the red light on the signal indicater

Re: Abroad

Leanne_T — Tue, 13 Sep 2022 14:26:04 GMT

Hi @Froggie1

If the number is pay as you go and has gone into hibernation, you will need to call us on +44 7953966250 from any phone to get this looked into.

Leanne.