topic Re: New app not working in Mobile Broadband

New app not working

Richard2323 — Sat, 10 Sep 2022 14:27:22 GMT

Hi there, I have just updated my EE app. The app does not allow me to gift data to my family anymore. The app is also telling me that I am not the account holder. I have checked my EE account on the web and this is also saying I am not the account holder. Could I also point out that some hyperlinks on the site do not work. Please help as I have 4 family members who only 250mb of data. Thanks

Re: New app not working

Leanne_T — Sat, 10 Sep 2022 15:20:24 GMT

Hi @Richard2323

Can you try changing to account holder within your My EE account Settings > Manage Numbers, can you change this?

If not, please call us on 150 and the team will get this sorted for you.

Leanne.

Re: New app not working

Richard2323 — Sun, 11 Sep 2022 15:26:47 GMT

Hi Leanne, i can’t find an option to change phone numbers. Are you talking about the app or the website? I will call 150. Richard.

Re: New app not working

XRaySpeX — Sun, 11 Sep 2022 15:37:25 GMT

Always use the online MyEE in preference to the app in the present broken state of the latter.