topic Re: mobile broadband contract (data sim) used in UK, not working in Europe in Mobile Broadband

mobile broadband contract (data sim) used in UK, not working in Europe

gina_22 — Wed, 07 Sep 2022 11:10:46 GMT

I tried to find out how to activate roaming before leaving the UK but the only instructions are for phones, there's nothing about data-only sims for use with a 4G mobile router for tablets/laptops.

I was using it fine in the UK but in France I got "NO SERVICE" then "Roaming! Please access Web UI to reconnect" and in Spain only "NO SERVICE".

In France I used the hotel wifi to get online but again failed to find anything about connecting mobile broadband roaming on the EE page. If "Web UI" refers to the router's, I've forgotten the password and don't know how to reset it, if such a possibility exists. Please advise how I can use my data in Europe.

Re: mobile broadband contract (data sim) used in UK, not working in Europe

Leanne_T — Wed, 07 Sep 2022 13:15:33 GMT

Hi @gina_22

Thanks for coming here 🙂

If you have a pay monthly account can you, log into your My EE account online go to Menu > Account Settings > Parental and Data Controls > Enable Roaming and also Make calls abroad from the UK > can you activate both settings?

Leanne.

Re: mobile broadband contract (data sim) used in UK, not working in Europe

gina_22 — Thu, 08 Sep 2022 15:59:57 GMT

Thanks for the suggestion, Leanne-T, but I have just gone to Parental and Data Controls and see that both Enable Roaming and Make calls abroad from the UK are already activated, but I'm still getting "No Service" and "Roaming! Access Web UI to reconnect" even though the router shows a 4G connection.

Re: mobile broadband contract (data sim) used in UK, not working in Europe

James_B — Thu, 08 Sep 2022 17:11:31 GMT

Hi @gina_22,

Which router are you using?

James

Re: mobile broadband contract (data sim) used in UK, not working in Europe

gina_22 — Thu, 08 Sep 2022 17:27:15 GMT

Huawei E5776s-32

Re: mobile broadband contract (data sim) used in UK, not working in Europe

James_B — Thu, 08 Sep 2022 17:59:19 GMT

Hi @gina_22,

To access the web console, please visit http://192.168.1.1 when connect to your router via WiFi.

The username and password should both be admin.

Does that allow you to reconnect?

James

Re: mobile broadband contract (data sim) used in UK, not working in Europe

gina_22 — Fri, 09 Sep 2022 09:48:41 GMT

Hi, James,

That URL takes me to the home router management page, not my mobile one. I assume that that's because I have wifi from the home router (otherwise I wouldn't be able to get online, because I can't get a connection through my mobile router, which is the problem I'm asking about). However, I imagine that what you're saying is that the problem lies in the router itself. Is that correct?

Gina

Re: mobile broadband contract (data sim) used in UK, not working in Europe

James_B — Fri, 09 Sep 2022 09:56:03 GMT

Hi @gina_22,

The error message you shared indicates that you need to login to your router to reconnect to the internet.

Are you back in the UK now?

To access your mobile WiFi admin console, you'll need to be connected to your mobile broadband router, rather than your home router.

James

Re: mobile broadband contract (data sim) used in UK, not working in Europe

gina_22 — Fri, 09 Sep 2022 11:03:57 GMT

Hi, James,

In that case it'll have to wait until I'm back in the UK, or, more practical for my current situation, I'll have to get a new mobile broadband router here and see if that works.

Thanks.

Gina

Re: mobile broadband contract (data sim) used in UK, not working in Europe

James_B — Fri, 09 Sep 2022 11:18:13 GMT

Hi @gina_22,

You should still be able to access your router's admin console outside of the UK. Just make sure you're connected to your mobile router, rather than another WiFi source.

James

Re: mobile broadband contract (data sim) used in UK, not working in Europe

gina_22 — Fri, 09 Sep 2022 11:24:31 GMT

The problem is precisely that I am unable to connect to my mobile router abroad!

Re: mobile broadband contract (data sim) used in UK, not working in Europe

James_B — Fri, 09 Sep 2022 11:42:07 GMT

Hi @gina_22,

You can still connect to the admin console via WiFi, even if your router isn't connected to the internet.

Once logged in, select the connection tab, then connection mode and make sure automatically connect even when roaming is ticked.

Hope this helps.

James

Re: mobile broadband contract (data sim) used in UK, not working in Europe

XRaySpeX — Fri, 09 Sep 2022 20:08:17 GMT

If you are not in the UK, where I presume you home BB router is, then http://192.168.1.1 from where you are cannot possibly be taking you to your home router. No, it is taking you to the management pages of your mobile router. It is from there you need to look for why it isn't connecting.

Re: mobile broadband contract (data sim) used in UK, not working in Europe

gina_22 — Sat, 17 Sep 2022 12:10:49 GMT

Home routerss also exist in peoples' homes abroad.

Re: mobile broadband contract (data sim) used in UK, not working in Europe

gina_22 — Sat, 17 Sep 2022 12:12:49 GMT

"You can still connect to the admin console via WiFi, even if your router
isn't connected to the internet.": No, you cannot. I've tried.

Re: mobile broadband contract (data sim) used in UK, not working in Europe

gina_22 — Tue, 09 May 2023 10:02:55 GMT

It wasn't me who hit the Thumbs up button, so I hit it again to downgrade it but it doesn't do that. This response is helpful in giving the freephone number but didn't help the actual problem. Which turned out to be that I couldn't access the mobile wifi console because I'd forgotten the password. The solution has been to buy a new mobile wifi box.

Re: mobile broadband contract (data sim) used in UK, not working in Europe

Leanne_T — Tue, 09 May 2023 10:07:05 GMT

Hi @gina_22

Thanks for coming back and letting us know the outcome to your post.

I am sorry to hear this would not work for you.

Leanne.

Re: mobile broadband contract (data sim) used in UK, not working in Europe

gina_22 — Tue, 09 May 2023 10:10:22 GMT

Thanks Leanne_T

Re: mobile broadband contract (data sim) used in UK, not working in Europe

Leanne_T — Tue, 09 May 2023 10:16:29 GMT

Have a lovely day @gina_22

Leanne 🙂

Re: mobile broadband contract (data sim) used in UK, not working in Europe

EssexBoyEE — Tue, 09 May 2023 11:11:33 GMT

@gina_22 wrote - Which turned out to be that I couldn't access the mobile wifi console because I'd forgotten the password. The solution has been to buy a new mobile wifi box.

If you have changed and or forgotten you Web Ui Password, then normally all you need to do is a Full Factory Reset of the Device, this will revert the Admin User and Passwords back to Default again.