topic Re: Re: Can't Top Up 4GEE Wifi device in Mobile Broadband

Re: Can't Top Up 4GEE Wifi device

Adzam016 — Mon, 05 Sep 2022 20:38:35 GMT

Hi there,

I wish this worked for me, but I wasn't given a phone number with my EE sim or 4GEE device. Any idea how I can find this out?

Regards,

Adam

Re: Re: Can't Top Up 4GEE Wifi device

XRaySpeX — Mon, 05 Sep 2022 20:42:24 GMT

@Adzam016 : You would've been on its packaging.

Text NUMBER to 150 from it.

Re: Re: Can't Top Up 4GEE Wifi device

Adzam016 — Mon, 05 Sep 2022 21:15:13 GMT

Ah yes it was on the sleeve that we forgot existed. Realised this after I found it online lol!

Problem now, is EE website is saying its down for maintenence. This whole process has been a joke. I only bought this so I could use EE 4G when my O2 phone isn't getting a good signal for making a hotspot. I have been quickly reminded why I switched to O2 in the first place. I never have any trouble with O2 website, app or other services. Everything just works, and I get O2 Priority thrown in.

I am supposed to be able to top up via my phone wifi page. Does not work.

I am supposed to be able to top up from EE webpage. Does not work.

I tried the Fast Top Up page shared above. ALSO DOES NOT WORK!

I am gonna be returning this piece of trash tomorrow if I still cannot top up.

EE you are absolute jokers, fix your services!

Re: Re: Can't Top Up 4GEE Wifi device

Leanne_T — Tue, 06 Sep 2022 07:00:34 GMT

Hi @Adzam016

Thanks for posting.

Can you make the payment this morning using the fast payment site?

Leanne.

Re: Re: Can't Top Up 4GEE Wifi device

Adzam016 — Tue, 06 Sep 2022 09:46:57 GMT

Hi Leanne,

Thanks for your reply, but fast payment page doesn't really help as I am trying to buy a 60GB data bundle from the add ons page. Still won't let me.

Says I need to register. When I get to third page of registering, it states I must connect to 4GEE and log in. Then nothing happens at all. Very frustrating!

Re: Re: Can't Top Up 4GEE Wifi device

Leanne_T — Tue, 06 Sep 2022 10:55:30 GMT

Hi @Adzam016

Do you have credit on the account to purchase the data add-on?

Leanne.

Re: Re: Can't Top Up 4GEE Wifi device

Adzam016 — Wed, 07 Sep 2022 05:52:06 GMT

No, didn't realise I needed to top up then buy the add on but I can't top up either as I cannot add the number to my EE account. It just takes me to a page where it says "We know this is a 4GEE device". From there it asks me to connect to my device then log in. At this stage, nothing happens. I also can't get the fast top up page to work.

This service is pretty hopeless!

Re: Re: Can't Top Up 4GEE Wifi device

Leanne_T — Wed, 07 Sep 2022 08:31:01 GMT

Thanks for coming back to me @Adzam016

In this case please call us on 0800 079 8586 and the team will help you get this set up.

Leanne.

Re: Re: Can't Top Up 4GEE Wifi device

XRaySpeX — Wed, 07 Sep 2022 09:29:26 GMT

MyEE doesn't work for registering PAYG MBB devices or at least those with data SIMs. It stops at telling you to connect your device & login to it, but when you've done as instructed it doesn't have anywhere for you to say you've done it.

You may continue using your device but you just can't register it to MyEE.

Use Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no.
Go to http://add-on.ee.co.uk/status from the device will tell you your usage.
Go to http://add-on.ee.co.uk/purchase from the device to buy add-ons.

These should still work.

Re: Re: Can't Top Up 4GEE Wifi device

Adzam016 — Thu, 08 Sep 2022 13:25:29 GMT

Hi Leanne,

Thank you so much for all you advice and support. After using multiple workarounds, I have now managed to get topped up. I WILL SHARE HOW I GOT IT WORLIMG BELOW! However, I hope EE support staff will read this and realise that this service desperately needs updating/fixing ASAP to avoid losing customers, as I almost gave up and returned it!

This was all done on a Google Pixel 6 Pro on the O2 network. Other phones/networks may be a little different, so keep that in mind!

Step 1 - REGISTER WITH EE IMMEDIATELY WHILST YOU STILL HAVE DATA! This is damn near impossible to do if you let your 4GEE run out before you have registered, ESPECIALLY if your phone is on another network! If you did not do this, you will need to go to step 2.if you complete step 1, you should be golden! Just make sure you're connected to your 4GEE when registering 🙂

Step 2 - You are now in the same boat as me, and it's a little fiddly getting this to work. First off, go to this link https://myaccount.ee.co.uk/fast-payment-payg/ This will allow you to put money on your 4GEE device. You cannot purchase an addon unless you have topped up with the desired amount to match the addon you require.

Step 3 - Once in this link, the captcha will not appear as you need Internet for it to work, so make sure you are using another Internet connection so that the captcha appears. THE CAPTCHA WILL NOT APPEAR IF YOU ARE CONNECTED TO YOUR 4GEE AND IT HAD NO DATA! CRAZY, I KNOW!

Step 4 - Keep following through the fast payment and put in your payment details, billing address etc

Step 5 - Now the fun part! Connect to your 4GEE device and your phone/computer should ask you to log in. My phone gave an error message but showed the Web link it was trying to connect to. If you don't get an error, simply buy your addon. If, like me it errors, copy and paste the link shown on the error page into your browser. You should now be able to purchase your addon.

Step 6 - When you buy the addon (or at least when I did) it will seem to hang forever and never load. Quickly turn your WiFi off, and you should now see a message saying that your addon was purchased successfully.

You should now be good to go, and yes, I know this is silly and frustrating and I sincerely hope EE improves this process for other 4GEE customers.

The device and 4G connection itself are pretty solid, it's just the top up process that is bonkers!

Please EE, make this process easier! I am a complete tech nerd and I found this very difficult to do, so I can't imagine how someone less tech savvy would manage!

If none of this works for you, maybe try using your top up card that came with your 4GEE device and then go to step 5 of my advice. Failing that, call the number Leanne provided above, and prepare to be on hold for quite some time!

I hope that this advice can help someone else. It took me 3 damn days on and off to get this working, probably 6 attempts in total, so be patient and try not to throw your 4GEE out the window.

Regards,

Adzam016

Re: Re: Can't Top Up 4GEE Wifi device

Adzam016 — Thu, 08 Sep 2022 13:29:26 GMT

Thanks for all your help and links buddy. I managed to top up with your fast payment link and I have shared the steps I had to go through as a reply to Leanne. I hope it can help someone else if they get stuck!

P.S. You can add and manage the 4GEE data sim on MyEE, but you must have a data bundle to do so, and also must be connected to the 4GEE device when registering 🙂

Re: Re: Can't Top Up 4GEE Wifi device

XRaySpeX — Thu, 08 Sep 2022 13:38:58 GMT

@Adzam016 : Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Re: Can't Top Up 4GEE Wifi device

James_B — Thu, 08 Sep 2022 13:52:58 GMT

Glad you got it sorted @Adzam016

Thanks for letting us know. 🙂

James

Re: Re: Can't Top Up 4GEE Wifi device

kalkandola — Sat, 25 Feb 2023 17:42:39 GMT

This is exactly what I get. Very frustrating. No one appears to be able to help. Just get passed from 1 department to another.

Re: Re: Can't Top Up 4GEE Wifi device

James_B — Sun, 26 Feb 2023 08:22:57 GMT

Hi @kalkandola,

Welcome to the EE Community. 🙂

Have you tried the marked solution from earlier in this conversation?

Thanks

James

Re: Re: Can't Top Up 4GEE Wifi device

Jwilson99 — Tue, 28 Jan 2025 22:04:14 GMT

I am now having similar problem as I’ve bought the add on but it’s not going onto my WiFi it’s says I have the top up amount but I am unable to activate it

Re: Re: Can't Top Up 4GEE Wifi device

Leanne_T — Wed, 29 Jan 2025 09:33:50 GMT

Hi there @Jwilson99

Thanks for coming to the community.

You would need to purchase data add-on with the credit to access data, to do this please open a web browser when connected to the WiFi device, and go to add-on.ee.co.uk

Then you can select Purchase and buy the data add-on.

Let me know how you get on.

Leanne.