topic Does EE refund our time wait we on the phone helpline? in Mobile Broadband

Does EE refund our time wait we on the phone helpline?

Dhan4321 — Thu, 08 Sep 2022 12:31:19 GMT

Hi,

This is ridiculous service having to wait so long on the 150 phone helpline. Why can they not call us back instead of us waiting for hours? There should be a standard rate that they pay us for any minute over a 3 minute wait.

Re: Does EE refund our time wait we on the phone helpline?

Dhan4321 — Thu, 08 Sep 2022 12:32:29 GMT

How to we complain to the regulator?

Re: Does EE refund our time wait we on the phone helpline?

Chris_B — Thu, 08 Sep 2022 12:57:56 GMT

@Dhan4321 So you think it’s EEs fault that other customers want to call customer services and speak with them when you want to also.
Do you expect everyone not to call customer services because you want to ?

Re: Does EE refund our time wait we on the phone helpline?

James_B — Thu, 08 Sep 2022 14:01:05 GMT

Hi @Dhan4321,

Welcome to the EE Community. 🙂

I'm sorry to hear you've had to wait to speak to Customer Care.

Is it something we might be able to help you with in the community?

James

Re: Does EE refund our time wait we on the phone helpline?

bristolian — Thu, 08 Sep 2022 16:29:15 GMT

When a relative called 150 last week, they were offered precisely the option you've requested, i.e. to hold in a virtual queue and be called back.

But as others have said - is your query account-specific? If not, you may be able to get help on here.