topic Re: Huawei CPE Pro from the 5GEE Home Router in Mobile Broadband

Huawei CPE Pro from the 5GEE Home Router

Tomtom2 — Tue, 31 Mar 2020 19:28:37 GMT

Hello There

Just received my Huawei CPE Pro from the 5GEE Home Router bundle

It is the Huawei H112 - B372 model

My issue is with this router now I cannot connect my switch or even do some facetime and all the app for video call its says all the time connecting .. but nothing.

Just before I had the home broadband from Three, very slow speed, but at least I did not get any issue for all Video call or even connecting my switch.

Any idea of what could be the problem in the settings ?

Tried to take off the firewall, same issue

Tried to unblock the parental control from EE, same issue

Following that post : https://community.ee.co.uk/t5/4G-and-mobile-data/Torrent-issue-with-Huawei-5g-CPE-Pro/m-p/838918/highlight/false#M130865

I bet I could be the APN issue, but can't find where to change/ tweak it.

Thank you very much fr your help

Re: Huawei CPE Pro from the 5GEE Home Router

Katie_B — Wed, 01 Apr 2020 15:42:35 GMT

Good Afternoon @Tomtom2.

Thanks for coming to the community.

Are you able to check the Network Status Checker for any reported problems within your area?

Speak shortly,

Katie 🙂

Re: Huawei CPE Pro from the 5GEE Home Router

Tomtom2 — Wed, 01 Apr 2020 15:46:17 GMT

Hi Katie_B !

Thank you for your answer !

I have no issue on my area, getting a pretty good signal and a super decent speed.

Only thing I can't do with this router is to connect myself for video calls that I need for my work from home, or even my switch

If I use my data from my phone it works perfectly but not when I am connect to internet via the router.

Thank you !

Re: Huawei CPE Pro from the 5GEE Home Router

Katie_B — Wed, 01 Apr 2020 15:53:05 GMT

Thanks for confirming this @Tomtom2.

I have sent you a private message to gather more information.

Speak soon,

Katie 🙂

Re: Huawei CPE Pro from the 5GEE Home Router

SynapZ — Wed, 01 Apr 2020 15:57:39 GMT

Virutally everyone with this router is having the same issue.

Connecting to various devices and specific apps and services.

So far no one has a solution, just have a look at 5 more threads such as yours in this category.

There was a similiar issue a couple years back with the 4G EE router until a firmware update was released. So essentially EE has just done the same thing yet again and the same mistake within network settings that doesn't allow it to connect to everything as it should.

Re: Huawei CPE Pro from the 5GEE Home Router

Tomtom2 — Wed, 01 Apr 2020 16:02:29 GMT

Thank you for your answer !

Yes I saw all the topic concerning this router.

Someone find a way to change to APN and force it to ipv4 in order to make it work but there is nothing in the settings to change it ..

Quite stuck at the moment

Re: Huawei CPE Pro from the 5GEE Home Router

SynapZ — Wed, 01 Apr 2020 16:19:39 GMT

I've looked around the forums a little and seems like the person who managed to change the APN settings, had purchased the device separately possibly. And therefore had the settings available. As it seems the current up-to-date firmware on the routers "locks" half the settings on there. So basically EE has locked us out of the possibility of fixing it as well as causing the problem in the first place.

If I find something, i'll update you.

Re: Huawei CPE Pro from the 5GEE Home Router

Ray_88 — Thu, 02 Apr 2020 10:01:58 GMT

Hi All,

i seem to be having the same issue with My CPE Pro. I am unable to connect the device to my Work VPN (which works fine with normal BT broadband) and also my Smart TV and certain other secure areas? Even my Amazon Fire Stick, Netflix does not work but Disney+ works 😕 bit confused.

I opted to take Mobile broadband due to normal broadband giving me measly speeds (<1Mbps!). The CPE Pro lets out fast speeds (close to 100Mb) and my mobile phone, tablet works completely fine just some things are not connecting.

Reading some threads i definitely think it is something to do with the APN settings and somehow we need to find a way to change the IPv6 to IPv4.

Can someone from EE please forward the APN settings for this device so we can manually add it to the APN list and change the IPv6 to IPv4 to test if that works as a solution? Cannot find anything online!

Thanks

Regards,

Re: Huawei CPE Pro from the 5GEE Home Router

James_B — Thu, 02 Apr 2020 11:45:54 GMT

Hi @Ray_88,

Welcome to the EE Community.

I'm sorry to hear you are having issues using some online services.

Please get in touch with Customer Care so our Tech Gurus can look into this for you.

Thanks

James

Re: Huawei CPE Pro from the 5GEE Home Router

Ray_88 — Sat, 04 Apr 2020 21:02:06 GMT

Hello All,

just updating you all on my CPE Pro which had issues with connecting to certain elements such as my Smart TV, Netflix and work VPN.

so after doing some digging i have found a solution to which not even EE or Huawei were able to easily fix/recommend.

there is a easy fix to it and that fix is based on the APN. The way EE set this router is that they have set the ‘IP type’ to ipv4 or ipv6 and it is this IPv6 which is causing us all the issues. I managed to change the APN to only IPv4 which has completely resolved all issues 😊

so follow these steps and let me know if it works for you:

1. Login to the device admin framework 192.168.8.1, ensure you are connected to a laptop via ethernet and not wifi.

2. Go to Network Settings. Under Mobile Networks > Internet Connection. You will see Mobile Data is checked and Auto Select Network is checked. Uncheck the Auto Select.

3. Under APN list you will see there is a EE Internet as default which cannot be deleted/removed. Leave this there, hit the + sign next to APN List and create a new EE setting as follows:

- Name: ee internet (make sure lower case ee)

- user name: eesecure

- password: secure

- ************: PAP

- IP Type: IPv4 (select only IPv4 from dropdown)

- APN: everywhere

- keep ‘set DNS server manually’ as unchecked so its auto.

click save at bottom and now this will save as new default.

You will temporarily lose internet connection. Do not worry, read on...

4. Next go to Advanced (top right in ribbon) and then System > Restart. Hit restart. Your device will restart. You will temporarily lose internet connection. Now the important thing is to be patient! It will take about 10-15mins even after all the lights are back on the device until you slowly regain connection.

You can then do random checks on laptop to see if it is working. Disconnect ethernet and connect to wifi and test all the devices and sites that were not working previously and voila they should work!

Important to note:

if you switch device off and on again anytime, that new profile will stay as default so shouldn’t be any problem. However if you decide to reset the device (bottom of device with pin) then you will need to recreate the new APN profile again.

Now this seems to be an issue with this specific Huawei device in having difficulty switching between IPv6 to IPv4 when it is required. Best to just keep IPv4 as only option for now until they find a fix for that issue of being able to switch between the two IP Types without causing issues.

Hope the above helps as i could not find any step by step as per above anywhere. I had to piece together from various different forums.

let me know how you guys get along?!

Thanks

Ray

Re: Huawei CPE Pro from the 5GEE Home Router

FlavinOo — Mon, 06 Apr 2020 20:23:53 GMT

Hello Ray,

Was your router provided by EE? I cannot manage to see any IPv4 options nor "set DNS server manually" when adding new APN settings.

Thanks!

Re: Huawei CPE Pro from the 5GEE Home Router

Ray_88 — Tue, 07 Apr 2020 06:28:04 GMT

Hi Flavin,

The device is a ex-vodafone gigacube (Model H112-370). All UK networks are using this same device for their 5G Mobile broadband plans.

That is very strange that you are unable to see some of the options?

i did see a previous post where someone mentioned something about EE locking half the settings.... Maybe its on select devices and you unfortunately are one to have that device....

i’ll private message you ok, you can probably send a picture of what you see and i can see if it was the same for me.

Re: Huawei CPE Pro from the 5GEE Home Router

nach0guzman — Tue, 07 Apr 2020 09:53:16 GMT

Hi there, Im having the same issue here, it would be interesting to know what option from EE are you using at the moment.

If you dont mind we could start a private conversation to exchange opinions about this.

So far your sollution provides internet, so thumbs up, but no option for IPV4

Best

Re: Huawei CPE Pro from the 5GEE Home Router

Tomtom2 — Tue, 07 Apr 2020 18:05:35 GMT

hi Ray_88 !

Thank again for having found a solution who is working for you.

Tried to do the same, but looks like that the EE router have their own version of the firmware who is blocking us to have more functions like to change and force to get the ipv4 instead of ipv6.

The version they are sending are in this bundle is the H112-B372

I know that Three is using the H112-B370

I think the reason they blocked us for do better settings is also because they have their own parental control so at least they still can have a control on our data /security.

For EE technician who can read is, if we contact Huawei to have a standard Firmware, would you allow us to change/upgrade ?

Thank you

Re: Huawei CPE Pro from the 5GEE Home Router

XRaySpeX — Tue, 07 Apr 2020 18:12:07 GMT

Not until it's 6 months old.

Re: Huawei CPE Pro from the 5GEE Home Router

nach0guzman — Wed, 08 Apr 2020 08:47:40 GMT

My CPE Pro device doesnt belong to any phone company, it comes free from factory, and Im still cant manage to see this option.

It would be interesting to check this option with a 4G and a 5G simcard to see any differences.

I believe the 6 months waiting is to make your CPE Pro device compatible with all companies, but that doesnt mean more options. I was testing a Vodafone unit with 5G and all the options were visible. You could even establish a VPN service, which you cant with the EE simcard. And this tbh is quite crazy. Vodafone was still tho having the same issues with IPV6 and NAT3 restricitions.

Lets keep working on this

Re: Huawei CPE Pro from the 5GEE Home Router

cryptotuna — Mon, 04 May 2020 20:16:08 GMT

Ray,

This is really useful but I'm not getting the same options.

I sourced my CPE Pro unlocked from Amazon. The option screens I get are

[Ok, apparently not got the hang of uploading images - does this link work instead?

https://cdn.discordapp.com/attachments/691667417360891958/706961676414615663/Screenshot_2020-05-04_at_20.56.54.png

https://media.discordapp.net/attachments/691667417360891958/706961700431069335/Screenshot_2020-05-04_at_20.57.06.png?width=1304&height=996

without any ipv4/ipv6 options.

My firmware is

H112-372
Current version: 10.0.1.1(H321SP5C983)

Did anyone work out how to re-configure to be offered the option of ipv4 only?

Is everyone having trouble using a 372 variant? It looked like the only person with this option had a 370?

Re: Huawei CPE Pro from the 5GEE Home Router

chorotega — Fri, 26 Jun 2020 10:52:13 GMT

Found this interesting site:

https://kenstechtips.com/index.php/huawei-5g-cpe-pro-review

Re: Huawei CPE Pro from the 5GEE Home Router

chorotega — Fri, 26 Jun 2020 10:53:16 GMT

There are two versions of the 5G CPE Pro: the H112-370 (left) and the H112-372 (right).

When you buy the Huawei 5G CPE Pro on a plan from EE, Three or Vodafone, you’ll receive the version of the product with the model number H112-370. This is the optimum version of the product for use in the UK market. It has support for the n78 frequency band (3500MHz) which is used by all of the 5G networks in the UK. You’ll also get support for Wi-Fi 6 (802.11ax) with 4×4 MIMO. This supports speeds on wi-fi of up to 5,100Mbit/s.

When you buy the Huawei 5G CPE Pro on an unlocked basis (e.g. from Amazon.co.uk), you’ll get the H112-372 version of the router instead. This supports a couple of extra 5G frequencies (bands n41, n77 and n79). These are not currently used in the UK, but can potentially be useful if you’re travelling abroad with the router and planning to use it in China, Japan, the USA or a few other countries in Asia. On the flip side, you’ll get slower Wi-Fi 5 (802.11ac) connectivity and you’ll also lose an RJ11 phone port from the device

Re: Huawei CPE Pro from the 5GEE Home Router

chorotega — Fri, 26 Jun 2020 11:10:38 GMT

I believe you only get the IPv4 option when you add a new APN, not modify an existing one, I have a non-EE 5G Pro bought off Amazon and it's solved all my problems, setting up a new APN as IPV4 only.