topic Re: Data Roaming Add-on in Mobile Broadband

Data Roaming Add-on

RussellZ — Mon, 05 Sep 2022 19:40:41 GMT

Hi
I have looked on My-EE but can't find the link to buy data roaming add-on. Can you point me in right place please? Russell

Re: Data Roaming Add-on

XRaySpeX — Mon, 05 Sep 2022 20:34:14 GMT

Are you on contract or PAYG? The Roam Abroad Pass is only for contracts.

Re: Data Roaming Add-on

RussellZ — Tue, 06 Sep 2022 19:46:04 GMT

I have a contract. It is data only on a mobile Wifi device,
(sorry for delay - thought I sent this last night!)

Re: Data Roaming Add-on

XRaySpeX — Tue, 06 Sep 2022 19:48:41 GMT

Text ROAMING PASS to 150 from it.

Re: Data Roaming Add-on

RussellZ — Tue, 06 Sep 2022 19:56:42 GMT

Thanks but with respect it is just a mobile wifi device. I don't have a text facility.
Any other sugggestions?

Re: Data Roaming Add-on

XRaySpeX — Tue, 06 Sep 2022 19:59:45 GMT

With respect most mobile routers do do texts. Does it have an envelope LED on it?

Login to your MBB router at http://192.168.1.1 with username/pwd as "admin"/"admin" or with the admin password found under the battery cover. Then look for the SMS section.

Re: Data Roaming Add-on

RussellZ — Tue, 06 Sep 2022 20:03:37 GMT

Wow! Every day is a school day!
I will try that now.

Many thanks

Re: Data Roaming Add-on

RussellZ — Tue, 06 Sep 2022 20:09:16 GMT

Tried several times but keep getting this message...

The connection has timed out

The server at 192.168.1.1 is taking too long to respond.

Re: Data Roaming Add-on

XRaySpeX — Tue, 06 Sep 2022 20:31:12 GMT

It may be a diff IP. The label on it should tell you.

Re: Data Roaming Add-on

RussellZ — Tue, 06 Sep 2022 20:39:58 GMT

Have checked label inside wifi device it confirms same IP address. Tried again. Same result.

Re: Data Roaming Add-on

Leanne_T — Wed, 07 Sep 2022 06:54:30 GMT

Hi @RussellZ

Thanks for coming here.

Do you have a My EE account set up for the WiFi device? if so, please select Mobile Plan, Add-ons, See my Add-ons, this will take you to add additional add-ons including Roaming.

If not, please call us on 0800 079 8586 and the team will help get the roaming add-on added for you.

Leanne.

Re: Data Roaming Add-on

RussellZ — Wed, 07 Sep 2022 10:32:03 GMT

Hi Leanne, thanks for your note.

I do have a 'MyEE' account.

I have searched the add-ons but cannot find roaming unless this is what I need??

Re: Data Roaming Add-on

Leanne_T — Wed, 07 Sep 2022 11:10:25 GMT

Hi @RussellZ

That is not for data.

In this case, please call us to get the correct add-on added to your account.

Leanne.