topic 4gee WiFi mini help in Mobile Broadband

4gee WiFi mini help

TT52 — Tue, 06 Sep 2022 14:36:41 GMT

My Hitachi smart TV won't connect to my 4gee WiFi mini, it's finds it but won't connect when I put the password in, the TV does connect to a WiFi hot spot on my phone, I've try'd changing to 5gz from 2.4 that hasn't worked and I've also spoke to customer support who were unable to help... I am at this point tearing my hair out...please can anyone help..Tia..

Re: 4gee WiFi mini help

Christopher_G — Tue, 06 Sep 2022 16:37:21 GMT

Hi @TT52

Welcome to the community.

Have you tried forgetting the WiFi, restarting both devices and starting again?

Chris

Re: 4gee WiFi mini help

TT52 — Tue, 06 Sep 2022 16:53:32 GMT

Thank you Chris

I've done both. It's driving me round the bend.

Re: 4gee WiFi mini help

Christopher_G — Tue, 06 Sep 2022 16:56:38 GMT

Did you press the reset button/pinhole on the 4GEE router, @TT52?

Does your router work OK with other devices?

Chris

Re: 4gee WiFi mini help

TT52 — Tue, 06 Sep 2022 17:02:53 GMT

Yes I've done that twice, everything else works perfectly even the bedroom TV, the TV in question connects to my WiFi hotspot on my phone, it's just this dongle it won't connect to, it finds it but just doesn't connect... I'm baffled!

Re: 4gee WiFi mini help

Christopher_G — Tue, 06 Sep 2022 17:51:57 GMT

Have you tried speaking to Hitachi to see if they're aware of any compatibility issues, @TT52?

Chris

Re: 4gee WiFi mini help

TT52 — Tue, 06 Sep 2022 18:08:50 GMT

I looked online for a support number but it refers you to Argos

Re: 4gee WiFi mini help

James_B — Wed, 07 Sep 2022 07:18:14 GMT

Hi @TT52,

Does your TV have an option to change the WiFi security type?

James

Re: 4gee WiFi mini help

TT52 — Wed, 07 Sep 2022 07:25:54 GMT

Hi James.

Yes but only when you are adding a network manually.

Re: 4gee WiFi mini help

James_B — Wed, 07 Sep 2022 07:26:50 GMT

Have you tried switching to a different security type, to see if that resolves the issue @TT52?

James

Re: 4gee WiFi mini help

TT52 — Wed, 07 Sep 2022 07:30:45 GMT

No I haven't, I will give it a try.

Thank you.🤞

Re: 4gee WiFi mini help

James_B — Wed, 07 Sep 2022 07:32:55 GMT

No problem @TT52 🙂

Please let us know how you get on.

James

Re: 4gee WiFi mini help

TT52 — Wed, 07 Sep 2022 07:35:32 GMT

Will do.

Re: 4gee WiFi mini help

TT52 — Wed, 07 Sep 2022 10:00:18 GMT

It didn't work 🤦

Re: 4gee WiFi mini help

James_B — Wed, 07 Sep 2022 10:53:48 GMT

Thanks for letting me know @TT52

I'd recommend contacting the manufacturer for further troubleshooting. You should be able to find contact details in your user guide.

James

Re: 4gee WiFi mini help

TT52 — Wed, 07 Sep 2022 10:56:58 GMT

Thanks for your help

Re: 4gee WiFi mini help

James_B — Wed, 07 Sep 2022 10:58:33 GMT

No problem @TT52

I'm sorry we couldn't find a solution in the community. Please let us know if you get it sorted.

James