topic Re: Ethernet issue BT 4G Hub in Mobile Broadband

Ethernet issue BT 4G Hub

hosta93 — Sat, 03 Sep 2022 16:36:06 GMT

Hi there,

Recently having issues with my BT 4G Router...when the ethernet cable is connected the internet connection is lost (light goes from blue to green)...when the ethernet cable is removed the internet connection picks up again (light goes from green to blue). Anyone else have experience of this or can suggest possible solution please? Thank you, S

Re: Ethernet issue BT 4G Hub

XRaySpeX — Sat, 03 Sep 2022 16:39:13 GMT

The Ethernet cable being connected to what?

Re: Ethernet issue BT 4G Hub

hosta93 — Sat, 03 Sep 2022 18:22:00 GMT

Ethernet cable from rear of router to netgear switch then ethernet to desktop.

Re: Ethernet issue BT 4G Hub

Mustrum — Sat, 03 Sep 2022 18:54:12 GMT

What happens when you connect to the desktop directly?

Have you tried different cables?

Re: Ethernet issue BT 4G Hub

hosta93 — Sun, 04 Sep 2022 18:58:52 GMT

Yes, since trying that (connecting directly to desktop and different cables) it appears the issue may well have been the netgear switch, which I have replaced.

Re: Ethernet issue BT 4G Hub

Mustrum — Sun, 04 Sep 2022 19:06:08 GMT

Glad you got it sorted, thanks for letting us know