topic Re: 4gee Wifi Mini - cannot add data in Mobile Broadband

4gee Wifi Mini - cannot add data

Pixieman — Wed, 31 Aug 2022 09:01:53 GMT

My 4gee Wifi Mini has worked perfectly for the last two years, I keep credit on it and every three or four weeks I buy £7 of data. But yesterday it did not work. I have credit, but when I click on the confirm buy button, I get the following message:

This page isn’t working

add-on.ee.co.uk didn’t send any data.

ERR_EMPTY_RESPONSE

Has something changed? This has not happened before.

Please note that I am a pensioner, not some techo-wizard, so please use plain English in any reply.

Cheers, Pixieman

Re: 4gee Wifi Mini - cannot add data

XRaySpeX — Wed, 31 Aug 2022 09:44:56 GMT

Try clearing your browser's cache & cookies.

Re: 4gee Wifi Mini - cannot add data

Pixieman — Wed, 31 Aug 2022 11:14:42 GMT

I am using ASUS Chromebook as "guest", have logged out and back in, (which should have removed cookies and cleared cache), still no joy. Any further suggestions? In plain English please, no tech-speak

Re: 4gee Wifi Mini - cannot add data

Leanne_T — Wed, 31 Aug 2022 11:55:37 GMT

Hi @Pixieman

Can you try using a different web browser the one you are using, and enter add-on.ee.co.uk in the browser, does this load the page for you?

Leanne.

Re: 4gee Wifi Mini - cannot add data

Pixieman — Wed, 31 Aug 2022 12:43:00 GMT

Hi Leanne_T,

I am using the wi-fi in Spoons at the mo

When I get home, I will try using my old laptop to see if it will connect to EE

I will let you know the outcome tomorrow

Thank you for suggesting a different browser

Cheers, Pixieman

Re: 4gee Wifi Mini - cannot add data

Leanne_T — Wed, 31 Aug 2022 12:43:59 GMT

No problem @Pixieman

Thanks, speak to you soon 🙂

Leanne.

Re: 4gee Wifi Mini - cannot add data

Pixieman — Thu, 01 Sep 2022 05:37:41 GMT

Success! My 15 year old laptop running XP solved the problem!

Yes it was very slow and very clunky, but it worked

Thank you for your help

Re: 4gee Wifi Mini - cannot add data

James_B — Thu, 01 Sep 2022 07:35:00 GMT

Thanks for the update @Pixieman

Glad you got it sorted. 🙂

James

Re: 4gee Wifi Mini - cannot add data

XRaySpeX — Thu, 01 Sep 2022 10:38:49 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.