topic Re: Ive been missed sold Broadband from day one. in Mobile Broadband

Ive been missed sold Broadband from day one.

Richie_577 — Sun, 28 Aug 2022 01:03:37 GMT

Too get the broadband speeds you pay for you have to be plugged in........

I'm paying £45 for some many years and trying too tell them it's not working.... I'm going to report them to ofcom

Re: Ive been missed sold Broadband from day one.

Northerner — Sun, 28 Aug 2022 06:47:56 GMT

Hi @Richie_577

Can you provide a bit more information?

Can you confirm what Mobile broadband device you own and what issues you're having?

For network coverage check here:

https://coverage.ee.co.uk/coverage/ee

Thanks

Re: Ive been missed sold Broadband from day one.

Chris_B — Sun, 28 Aug 2022 09:27:50 GMT

@Richie_577 You don’t get an guaranteed speed on mobile broadband. You get a guaranteed speed on a fixed landline broadband. If it’s a fixed line have you called customer services about this ? Ofcom will not help you they don’t deal with individual complaints.

Re: Ive been missed sold Broadband from day one.

XRaySpeX — Sun, 28 Aug 2022 11:30:28 GMT

OFCOM don't handle individual complaints. You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form at the foot of the page.