topic Re: 4gee Wi-Fi in Mobile Broadband

4gee Wi-Fi

Joc55 — Sun, 28 Aug 2022 09:03:37 GMT

I have recently bought the 4gee Wi-Fi to use in my caravan when away

i am having trouble getting it connected we connected once to the tv and then it is like it cannot find my tv

we have a smart tv it is a Samsung how can I get it to work have tried it since we come home and still nothing

Thanks Joc55

Chris_B — Sun, 28 Aug 2022 10:23:36 GMT

@Joc55 Just to check the device is switched on ? It’ll switch off on its own after a period of if inactivity.

Christopher_G — Sun, 28 Aug 2022 11:09:38 GMT

Is it showing any signs of life when it's left to charge for 10 minutes, @Joc55?

Chris

Joc55 — Sun, 28 Aug 2022 15:01:59 GMT

Yes we have signs of life as my phone was connected to it just not the tv

Leanne_T — Sun, 28 Aug 2022 15:31:46 GMT

Thanks for coming back to us.

Can you connect to the WiFi with any other device?

Can the TV find any other WiFi network?

Leanne 🙂

Joc55 — Sun, 28 Aug 2022 18:25:45 GMT

Hi Leanne_T

yes my tv will connect to my internet that I have in the house

Jo x

Leanne_T — Mon, 29 Aug 2022 06:46:59 GMT

Thanks @Joc55

Have you tried restarting the WiFi router and trying to connect again?

Leanne 🙂

Joc55 — Tue, 30 Aug 2022 06:11:54 GMT

Hi Chris

yes it is switched on

Christopher_G — Tue, 30 Aug 2022 07:36:28 GMT

Thanks @Joc55

It might be worth having a chat with our technical support team to see if they can run through some diagnostics with you.

Chris