topic Re: Lost 0.4 GB today. in Mobile Broadband

Lost 0.4 GB today.

Pete_kaye — Thu, 18 Aug 2022 06:40:53 GMT

My allowance of 10gb is credited on the 18th each month to my apple iPad. Today at 7am only 9.6 gb was credited. Anyone know why?

Re: Lost 0.4 GB today.

Leanne_T — Thu, 18 Aug 2022 08:33:18 GMT

Hi there @Pete_kaye

Thanks for coming here.

Have you been connected to WiFi since your allowance refreshed?

Leanne 🙂

Re: Lost 0.4 GB today.

Pete_kaye — Thu, 18 Aug 2022 11:20:33 GMT

Hi I don’t have WiFi, just mobile data with iPad. Normally, 10 Gb on the 18th but Losing any left over from previous month.Tried to contact them today but very busy.
Pete k.

Sent from my iPad

Re: Lost 0.4 GB today.

Leanne_T — Thu, 18 Aug 2022 12:44:54 GMT

Hi @Pete_kaye

The allowance would refresh at midnight and any usage through the night would be deducted from your allowance.

Leanne.

Re: Lost 0.4 GB today.

Pete_kaye — Thu, 18 Aug 2022 17:20:22 GMT

I was fast asleep from 10pm till 6am and no one else has access , so what happened?

Re: Lost 0.4 GB today.

James_B — Thu, 18 Aug 2022 17:24:45 GMT

Hi @Pete_kaye,

It could be that iOS or some of the apps on iPad updated through the night. Do you have automatic updates turned on?

James

Re: Lost 0.4 GB today.

Pete_kaye — Thu, 18 Aug 2022 17:38:32 GMT

Yes. Updates are on automatic but I don’t have wifi so how could that happen? Pete kay

Sent from my iPad

Re: Lost 0.4 GB today.

James_B — Thu, 18 Aug 2022 17:46:55 GMT

Hi @Pete_kaye,

Updates can also be downloaded over mobile data, if allowed in your settings.

James

Re: Lost 0.4 GB today.

Pete_kaye — Thu, 18 Aug 2022 17:51:32 GMT

Well that must be what happened. I have switched updates off now. Thanks for the help.

Sent from my iPad

Re: Lost 0.4 GB today.

James_B — Thu, 18 Aug 2022 17:53:21 GMT

No problem @Pete_kaye, we're always here to help. 🙂

James