topic Re: I have spent 4 days trying to either access an old acct of set up a new one in Mobile Broadband

I have spent 4 days trying to either access an old acct of set up a new one

wynne — Mon, 08 Aug 2022 16:16:27 GMT

I have an EE Osprey device with a PAYG sim this is a new sim and the device has not been used over last few years. I cannot access my EE account and it will not let me set up a new ones HELP

Re: I have spent 4 days trying to either access an old acct of set up a new one

Schockwave — Mon, 08 Aug 2022 16:31:40 GMT

@wynne do you mean you have had the SIM card and not used it, or the device has not been used? If you have not logged in to your old account, you will have to ring customer service to get this sorted and then you will be able to register again.

Re: I have spent 4 days trying to either access an old acct of set up a new one

wynne — Mon, 08 Aug 2022 16:40:24 GMT

The device Has not been used and the sim was damaged so I purchased a new
sim which is activated but I wanted to access account to check usage & top
up when necessary

Re: I have spent 4 days trying to either access an old acct of set up a new one

Schockwave — Mon, 08 Aug 2022 16:43:42 GMT

@wynne , as you had an account before, if you cannot log-in, then you will need to ring customer service, so that you can then register afresh, or if you use a different email you may be able to register afresh, but I would suggest ringing customer service to get this looked into.

Re: I have spent 4 days trying to either access an old acct of set up a new one

wynne — Mon, 08 Aug 2022 16:50:24 GMT

Tried that yesterday spoke to lady in Ireland who promised me a call back
but it never happened. tried again today held on for 30 minutes with no
success. Also tried Twitter and facebook and spent 30 minutes on chat The
person my name doesnt match the account but as Ive no idea what name they
its stalemate

Re: I have spent 4 days trying to either access an old acct of set up a new one

Chris_B — Mon, 08 Aug 2022 16:57:26 GMT

@wynne just set up a new account with a new email address.