topic Slow internet speeds in Mobile Broadband

Slow internet speeds

dionne25m — Sun, 07 Aug 2022 19:00:05 GMT

Hi,

I have a SIM card 4G for my home internet due to slow landline speeds (we live in the middle of no where). We have an antenna installed outside so that we can get better speeds. We were getting between 25 to 35 mbps, but the last month we have been struggling to get anywhere near 5! EE had reported a problem that they were working on, but it’s now fixed and we are only getting 6!

Any advise welcomed

Re: Slow internet speeds

Chris_B — Sun, 07 Aug 2022 19:02:49 GMT

@dionne25m Have you tried restarting the device? Turn it off for 30+ seconds before you turn it back on.

Re: Slow internet speeds

dionne25m — Sun, 07 Aug 2022 19:06:05 GMT

Hi there, I did restart it but not for 30 seconds. I will try that now

Thank you for your response

Re: Slow internet speeds

dionne25m — Sun, 07 Aug 2022 19:17:22 GMT

Just restart it and left off for over a minute and speed test showed 3.58

Re: Slow internet speeds

dionne25m — Mon, 08 Aug 2022 06:14:03 GMT

Can anyone help?

Re: Slow internet speeds

James_B — Mon, 08 Aug 2022 07:03:00 GMT

Hi @dionne25m,

Welcome to the EE Community. 🙂

Have you reported the problem at EE Coverage & Network Status Checker | Check your signal?

James

Re: Slow internet speeds

dionne25m — Tue, 09 Aug 2022 05:56:25 GMT

@James_B @Yes I have

Re: Slow internet speeds

James_B — Tue, 09 Aug 2022 07:36:51 GMT

Thanks @dionne25m

You should receive an update soon.

James