topic Re: No WiFi in Mobile Broadband

No WiFi

Latner72 — Mon, 01 Aug 2022 22:16:23 GMT

Hi, can anybody help me please?

I have the mobile data router at home and all 4 lights are green but none of my devices have been able to connect to the WiFi all day. EE technical team says there are no issues there end.

I had it late last night and had none this morning. I have reinserted the SIM card and restarted the router but still nothing.

Re: No WiFi

XRaySpeX — Mon, 01 Aug 2022 23:38:27 GMT

@Latner72 : Do you really mean your devices do connect by WiFi to the router but cannot get on the Net?

What does the router say about its Connection Status?

Re: No WiFi

Latner72 — Tue, 02 Aug 2022 09:16:23 GMT

All lights are green. The router is working fine. I spoke to EE this morning who did a full check and it’s not there end. I’ve checked the 12 digit No on the SIM card matches the correct number on my account and done a full reboot and still nothing

Re: No WiFi

Leanne_T — Tue, 02 Aug 2022 09:58:59 GMT

Hi @Latner72

Thanks for posting.

Are you able to test the SIM card from the WiFi device in a phone to see if this connects to the internet?

Speak soon 🙂

Leanne.