topic Re: EE4G dongle keeps going on and off in Mobile Broadband

EE4G dongle keeps going on and off

jb9 — Mon, 04 Jul 2022 11:31:32 GMT

First of all I need to say that I am not IT savvy so if anyone answers please make answer suitable for idiots. I have an EE4G broadband dongle that I used fine 2 years ago (in the same location as I am now). I have recently got a new SIM from EE and tried to use it again. It was fine for a few days then kept going on and off and now today hardly working at all. There are 4 buttons across the bottom and from left to right the first 3 are lighting up but not the fourth. I don't know if that is meant to light up or not. Also it is very windy where I am and I don't know if that affects it. Or maybe I need a new dongle? Any ideas? Thanks in advance.

Re: EE4G dongle keeps going on and off

Leanne_T — Mon, 04 Jul 2022 12:40:25 GMT

Afternoon @jb9

Welcome to the community.

Could you check the EE Coverage & Network Status Checker, by entering your postcode and selecting 'Check Status' do we have any network issues in the area?

Speak soon 🙂

Leanne.

Re: EE4G dongle keeps going on and off

XRaySpeX — Mon, 04 Jul 2022 12:57:26 GMT

The 4th indicator is probably an envelope which only lights up when you have received an SMS.

Re: EE4G dongle keeps going on and off

jb9 — Thu, 07 Jul 2022 12:29:30 GMT

thanks. sorted now. I was plugging in dongle to my laptop via USB,
changed to plugging in to mains and it is ok.

Re: EE4G dongle keeps going on and off

Leanne_T — Thu, 07 Jul 2022 11:51:40 GMT

Thanks for coming back and letting us know @jb9

Leanne 🙂