topic Re: Ring camera in Mobile Broadband

Ring camera

Droseveare — Sat, 25 Jun 2022 17:52:59 GMT

Hi I have two ring stick up cameras having difficulty connecting to ee 4g home hub

Re: Ring camera

XRaySpeX — Sat, 25 Jun 2022 17:57:29 GMT

Are you connecting to the 2.4 GHz SSID?

Re: Ring camera

Droseveare — Sat, 25 Jun 2022 18:03:04 GMT

Hi yes I am on 2.4

Re: Ring camera

Jon_K — Sun, 26 Jun 2022 08:14:13 GMT

Hi @Droseveare.

Have these cameras worked before on another form of broadband?

Is your 4G Home Hub working with other devices?

Jon

Re: Ring camera

Droseveare — Sun, 26 Jun 2022 10:29:43 GMT

Hi worked perfectly on bt 4g hub problem started when I switched to ee

Re: Ring camera

Droseveare — Sun, 26 Jun 2022 10:38:50 GMT

Hi all other devices work fine

Re: Ring camera

Droseveare — Sun, 26 Jun 2022 10:39:57 GMT

Yes tried them on my neighbour’s network works fine

Re: Ring camera

Droseveare — Sun, 26 Jun 2022 10:42:44 GMT

I think the problem is ipv6

Re: Ring camera

XRaySpeX — Sun, 26 Jun 2022 12:49:44 GMT

@Droseveare : I doubt that IPv6 is stopping devices in your home connecting to the router. It more affects access to external websites.

However, just in case it is an EE IPv6 issue, can you change the Profile/APN on your EE device to APN Protocol = IPv4 only? Or play around with that setting.