topic Re: How to contact EE about mini mobile wifi contract from abroad? in Mobile Broadband

How to contact EE about mini mobile wifi contract from abroad?

Josh_Ne_l — Thu, 23 Jun 2022 11:59:47 GMT

Hi,

I am based abroad (outside EU) and will be for the next 6-12 months. I neglected to end my monthly broadband contract with EE before I left, which came with a mini mobile wifi device. Never mind I'll call them from outside the UK I thought.

I have tried calling +44 7953 966250 but cannot get to an operator as all the options request an EE phone number which I don't have as my contract is with a mobile dongle.

I need to close this contract and pay the outstanding amount but I cannot find a way of contacting EE! Please help.

Re: How to contact EE about mini mobile wifi contract from abroad?

Christopher_G — Thu, 23 Jun 2022 13:46:44 GMT

Hi @josh_Ne_I

Welcome to the community.

Your dongle will still have a mobile number for billing purposes. You should be able to see it in your My EE account or by popping the SIM card into a different phone.

Once you have that, you'll be able to get in touch using conventional methods.

Chris

Re: How to contact EE about mini mobile wifi contract from abroad?

XRaySpeX — Thu, 23 Jun 2022 15:17:55 GMT

As they're mobile devices, all mobile routers have a SIM in them which has a mobile no.

To get its no. either:

Go to http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi.
Login to your MBB router at http://192.168.1.1 with username/pwd as "admin"/"admin" or with the admin password found under the battery cover. Then look under its System Settings for its MSISDN.
Text NUMBER to 150 from it.

Re: How to contact EE about mini mobile wifi contract from abroad?

Christopher_G — Thu, 23 Jun 2022 15:48:10 GMT

Thanks, @XRaySpeX. 🙂